27" iMac connection to 7830

[david1701]

Hi,

I've recently got a 2019 27" iMac, I have a HP OfficeJet 3831 All-in-One Printer that connects to my iMac without any problem, however, I also have a HP Envy 7830 that cannot maintain a wireless connection to my iMac, but, it connects flawlessly by app to my iPad and iPhone, cannot understand how the 3831works fine with my iMac, but the 7830 doesn't, anyone have any ideas ? I'm thinking its maybe a software thing ??

any ideas will be much appreciated, thanks

[TEJ1602]

@david1701, Welcome to HP Support Community!

Could you perform a ping test using the Mac Network Utility and let me know the results?

Use the printer IP address to perform a ping test, the printer IP can be located by selecting the wireless icon on the printer display.

If there is no packet loss, follow the steps below-

ensure that the printer is up to date with its firmware and Mac is up to date with its software. If you are unsure you may use the links below to update the printer firmware and Mac software:

Update printer firmware

Update software on Mac 

Remove and add the printer

Click the Apple menu, and then select System Preferences.

Depending on your operating system version, click Print & Fax, Print & Scan, or Printers & Scanners.

Click the name of your printer, click the Minus sign, and then delete the printer.

Click the Plus sign, and then click Add Printer or Scanner.

Click the Use or Print Using box, and then select AirPrint

Click Add to add the printer to the list.

Try to print.

Keep me posted for further assistance.

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