8035e Printer does not show up in HP Utility

[Hirsch1]

@Kumar0307

Hello, the case been closed with no explanation; and no help with the problem at hand. What kind of customer service is this for a brand new printer that is working properly. Copy of HP closure follows:

___

Your case has been closed. Please note that if materials are being sent to you, this notification confirms that these materials have been ordered. 
Case Number 5073853633 - Closed

HP Reference Number: 5073853633  Product Description:       HP OfficeJet Pro 8035e All-in-One Printer Product Number:      1L0H7A  Serial Number:    TH13B2Q13N  Case Subject HP Utility for 957331 printer (8035e) Portal Case URL:      Click Here

Sincerely,
HP Customer Support
For additional assistance with your HP product and services please visit support.hp.com/contact-hp

[Hirsch1]

Hello KUMAR0307,

My case has been closed without explanation and without any help with the problem at hand. What kind of customer service is this for a new printer that isn’t working properly??? Please find enclosed the HP “closure”:

______________

Your case has been closed. Please note that if materials are being sent to you, this notification confirms that these materials have been ordered. 

Case Number 5073853633 - Closed

HP Reference Number:

5073853633 

Product Description:      

HP OfficeJet Pro 8035e All-in-One Printer

Product Number:     

1L0H7A 

Serial Number:   

TH13B2Q13N 

Case Subject

HP Utility for 957331 printer (8035e)

Portal Case URL:     

Click Here

Sincerely,

HP Customer Support

For additional assistance with your HP product and services please visit support.hp.com/contact-hp

[Kumar0307]

@Hirsch1

Let me escalate this issue to the concerned team.

Please look for a private message from me requesting additional information. Keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

Thank you for visiting the HP Support Community.

[Hirsch1]

*Kumar0307

I tried to send you a private message but I get: "You have reached the limit for number of private messages that you can send for now. Please try again later." I did NOT try to send any other private messages except the one I'm trying to to you