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‎08-10-2020 06:35 AM

HP Recommended
Product: HP 8710 All in One
Operating System: Microsoft Windows 10 (64-bit)

Hello, my after market ink just stopped working a couple months ago.  I understand HP has an RTU file or something along those lines after the lawsuit that it was hit with to permit users who wish to do so to downgrade firmware to enable after market cartridges.

 

Found this question here, but the link has been removed. Please repost the link for the rtu file.

 

https://h30434.www3.hp.com/t5/Printer-Software-and-Drivers/HELP-8710-Firmware-Downgrade-or-contact-i...

 

 

1 person had the same question
1 REPLY 1

‎08-12-2020 05:14 PM

HP Recommended

@pbcsd

 

Welcome to the HP support community

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

Thank you for visiting the HP Support Community.

Sandytechy20
I am an HP Employee

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