8710 printer update will not update the driver

[lokoutmountain]

A major app. Hallmark Card will not work with this printer after several years.......HP print and scan doctor indicates a driver conflict.  After several attempts to download the driver on my own, I followed each step indicated by the doctor and downloaded OJ8710_full_webpack_40.12.1161.exe, uninstalled everything and reinstalled.  Previous to this effort the driver installed was 40.11.1130.17123.  After the effort described above completed successfully (apparently) the driver indicated was still the same (not40.12.1161). No change from Win7 but seems the printer keeps using the windows driver, not HP's after all my efforts.

How can I install the currently indicated 40.12.1161 driver alone!  Everything else we used will print, not the HP application using card stock (worked great for years).  I don't want to buy a new printer because of one application but frustration may win out!  Help 

[Raj1788]

@lokoutmountain

Welcome to the HP Support Community

I recommend you delete the driver at the root level and Install the drivers, follow the steps below:

Remove the USB if connected

1.) In Windows, search for and open Programs and features 

2.) Select your HP Printer 

3.) Select Uninstall 

4.) In Windows, search for and open Devices and printers 

5.) In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose `Delete' or `Remove Device' 

6.) Open up the run command with the "Windows key + R" key combo. 

7.) Type printui.exe /s and click Ok. (Note: there is a space in between "printui.exe" and "/s") 

8.) Click on the "Drivers" tab 

9.) Look for HP Printer driver. If you see it Click on it and click Remove at the bottom 

10.) Select Ok

11.) Select Apply and Ok on the Print Server Properties windows

12.) Close Devices and Printers 

Then, Click on this link: https://support.hp.com/in-en/drivers/selfservice/hp-officejet-pro-8710-all-in-one-printer-series/790... select the correct operating system and try downloading and installing the drivers.

Keep me posted, how it goes!

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

Have a great day!

Cheers:)

[lokoutmountain]

I went through your procedures, inspected the 8710(usb) properties and see the Driver as hp driver 5/3/2017 40.11.1130.1723 .  This seems the same as previous and not 40.12.1161 64.4mb Oct 18 2018 which was downloaded via your steps.......?  Jim

[lokoutmountain]

Also, HP print and scan doctor no longer indicates a driver conflict.......?

[Raj1788]

@lokoutmountain

Can you print a regular document?

Here are the supported cards for your printer.

Click on this link: https://support.hp.com/za-en/product/hp-officejet-pro-8710-all-in-one-printer-series/7902014/documen... for Printer Specifications.

You can also use HP Smart App.

The HP Smart app includes tools to print, scan, check ink levels, and set up your printer on a wireless network.

Click on this link: https://support.hp.com/in-en/document/c04675142 for Using the HP Smart App.

Keep me posted, how it goes!

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

Have a great day!

Cheers:)

[lokoutmountain]

Yes, all other apps print well (Word, Firefox, Thunderbird, numerous recipe apps, TTax, etc.  I had tried all he card stock type selections in both HP print and Hallmark to no avail until I started working with you.  Even common paper stock would print the Hallmark cards well.  After i performed your procedures and saw the driver conlict no longer in the Dr., I attempted again using the index card 8.5x11 for Hallmark and other matte inkjet paper for HP and printed a test card well.  Do I need to select each of the ones just mentioned on both products or only on one or the other. The problem before yesterday, the card would print off center or not at all..........even without finding the new driver indicated, will it now work (consistently)?  Jim

[lokoutmountain]

I just tried to print a card for my wife. I set the media on Hallmark to the index card 8.5x11.  went to the printer and tried to specify the same media index card 8.5x11; could not find it in the various paper options and used the matte brochure selection............it again printed the card off center........print started about half way down the desired card art.  Help!  Jim

[Raj1788]

@lokoutmountain

Use HP Print and Scan Doctor to check connectivity

Download a special version of HP Print and Scan Doctor specifically created to help with printer offline conditions.

1. Download HP Print and Scan Doctor.

2. Run HPPSdr.exe from the download location on your computer.

3. Once HP Print and Scan Doctor opens, click Start, and then select your printer.

   • If your printer in not in the list, turn it off and on, and then click Retry.

   • If there is a connection problem, follow the instructions in HP Print and Scan Doctor.

4. If a screen prompts you to turn on printer updates, click Yes.

5. If a screen prompts you to make your printer the default printer, click Yes.

6. Try to print.

If the issue persists, I would personally suggest you contact our HP Support for one on one interaction. 

Please use the following link to create yourself a case number, then call and it may help speed up the call process:

Step 1. Open link: www.hp.com/contacthp 

Step 2. Sign in / sign in as a guest

Step 3. Enter the product number or select to auto detect

Step 4. Scroll down to "Still need help? Complete the form to select your contact options"

Step 5. Scroll down and click: HP contact options - click on Get phone number and phone number appear.

Keep me posted on further assistance. Hope that helps! 

Have a great day ahead!

[lokoutmountain]

how is this HP Print and Scan Doctor that you just recommended different from the one I have used in my conversations with you.  It reported a driver conflict and today did not report the conflict yet the printer will not work...........it is version5.2 and I just invoked it as I write this response and it reported no conflicts and that recommended updates are installed...............?  

[Raj1788]

@lokoutmountain

I would personally suggest you contact our HP Support for further assistance.

Have a great day!

Cheers:)