8710 printer update will not update the driver

[lokoutmountain]

I have tried several times to follow your instructions to open a problem at contacthp, failed each time.  Can't find any way to enter/create a form there.  No option to Still need help to reach contact options, etc.  Help.  Thnx for your attention.  Would like to keep an HP printer with using Hallmark.......all else works great.  Jim

[Raj1788]

@lokoutmountain

I need a few details to help you contact HP Support.

I have sent you a private message, that cannot be shared in a public post.

Can you please check your inbox on the forums page for the private message.

Have a great day!

[lokoutmountain]

I keep trying to find a setting that works with Hallmark.....my wife uses a Hallmark for weekly calendars.  It uses card stock and prints with no problem.  It uses the A4 media selection, plain paper, portrait and printer auto select.  The card stock sheet is placed in the paper tray atop the plain paper used for normal day to day printing (that works).  The 8710 printer is set up for General every day printing, plain paper, normal and borderless off........ and it works!

I tried a Hallmark birthday card with the identical settings above....it either does not print, or leaves a track of smearing at the top of the card without image or it prints off center (meaning the card image does not center on the page).  

At least the flowers are beginning to bloom here!  Jim

[Raj1788]

@lokoutmountain

I have sent you a private message, to contact HP Support for further assistance.

Can you please check your inbox on the forums page for the private message.

Have a great day!