After full reset and password setup the login credentials are denied

[J_Sweers]

I have reset the entire printer with a full reset. That worked, because I could setup the admin credentials again in the printer portal in the browser, but after the setup was succeeded for the admin credentials setup, the credentials were denied. Is this a know issue, if so what is the common solution. Otherwise does someone know a better solution then not have a security setup.

[J_Sweers]

Apparently the password setup doesn't indicate that the password can't be longer than 16 characters. It still continues without an error, but I tried it now with a password less than 16 characters which works.

[VikramTheGreat]

Hi @J_Sweers,

Thank you for your response,

Thank you for the update. We're glad to hear you've resolved the issue by using a password under 16 characters.
 

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VikramTheGreat

HP Support