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GiovanniG2
Level 2
24 8 1 4
Message 1 of 11
1,299
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Solved!

Again, problems with drivers, sob! DESKJET 3636

HP Recommended
DESKJET 3636
Microsoft Windows 10 (64-bit)

Here we are, I'm again here complaining for drivers installation, this time with Win10 and a new printer, but same issue as in past. It seems HP engineer have the bad and strange habit to pursue a way to write drivers which conflict with late Windows version, and I think it's a problem of permissions.. but really hard to solve!

As result I'm loosing so much time to solve the problem, and considering installing a printer it's a matter of 5 minutes I'm really pis**d off!

 

Please read this carefully: the printer is working, it can print wusing ePrint service, and it can print from laptop if I print from notepad! Only with notepad! Please avoid questions like "does the printer has IP address?"

The printer is connected to Wi Fi, I installed the drivers, base and full, nothing changed:  it can print a simple txt file, but it can't print any "graphic", Word, images, even Windows print test page button returns an error.

When I start HP doctor software it notices and "solved" one problem (the first voice of the list), and then, if I press into this application the print test button, the printer prints it!! But after it keeps not working with PC.

I can't change the TCP port (errors), I can't change permissions (system is owner, and I can't change it too), for some users printing is disabled!!

Of course I deleted drivers, reinstalled, rebooted PC, don't ask silly questions. Also updated firmware of printer, nothing changed.


Why is so complicated fo HP to make a "normal" driver, easy to install and (most important of all) working? I'm loosing time only here, too bad!

What can I do?? Please answer here in short time! The other time I lost 4 weeks and after you changed the printer, and the problem appears also in new one!! I needed to spend money calling a high level specialist that after 3 hours and different call solved the problem. In my opinion is about ho windows manage permissions and allow some services! This is huge relevant for you to understand this problem!!

1 ACCEPTED SOLUTION

Accepted Solutions
GiovanniG2
Author
Level 2
24 8 1 4
Message 7 of 11
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HP Recommended

Thanks for the reply but it wasn't useful, too easy solution and drivers have issues while installing on system.

 

I changed some parameters on settings of printer, the most important I guest was the "sharing printer", after that I may had chance to access/edit come voices like the port.

In port I selected HP protocol instead of microsoft

in advanced parameters I selected autosetting

 

I've double voice selection on that printer, but doesn't matter it works!!

View solution in original post

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GiovanniG2
Author
Level 2
24 8 1 4
Message 2 of 11
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the problem appears with windows 8 and higher

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GiovanniG2
Author
Level 2
24 8 1 4
Message 3 of 11
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Please I need support! Thanks!

 

It's just a question of rights I suppose, it should be a well know problem, can somebody help me?

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GiovanniG2
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24 8 1 4
Message 4 of 11
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thanks for answering!

I wrote them on fb but rey reply (automatically) to call their number, I live in Russia and it's impossible for me to call US and explain by phone the issue.

Hopefully they will read my message

 

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GiovanniG2
Author
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24 8 1 4
Message 5 of 11
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Help needed, please!

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RnRMusicMan
Retired
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14,802 849 749 1,791
Message 6 of 11
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HP Recommended

Hi @GiovanniG2,

 

Thank you for joining the HP Forums! 

 

I read your posts on how you are having a driver installation issue with your HP Deskjet 3636 printer, on Windows 10. I understand your frustration, and I am happy to help you with this issue! 

 

Please double-check that all the steps in this guide, 'Offline' Printer Status Message Displays (Windows 10), have been completed, and please Use the System File Checker tool to repair missing or corrupted system files, and let me know what happens! 

 

If this, or any of the posts on this thread, has helped you to resolve the issue, please click on Accept as Solution on said post. To show that you 'like', or are thankful of my post, kindly click the thumbs up below. If there is anything else I can do to help, please be sure to let me know!

 

Thank you for posting, and I hope to hear from you soon! 🙂

RnRMusicMan
I work on behalf of HP

Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to say “Thanks” for helping!

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GiovanniG2
Author
Level 2
24 8 1 4
Message 7 of 11
Flag Post
HP Recommended

Thanks for the reply but it wasn't useful, too easy solution and drivers have issues while installing on system.

 

I changed some parameters on settings of printer, the most important I guest was the "sharing printer", after that I may had chance to access/edit come voices like the port.

In port I selected HP protocol instead of microsoft

in advanced parameters I selected autosetting

 

I've double voice selection on that printer, but doesn't matter it works!!

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14nc310t
New member
2 2 0 0
Message 8 of 11
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HP Recommended

Hi,

I'm experienced the same isusue with my 3636 printer.

I've reinstalled many times drivers and even the OS to solve the problem but nothing happened.

 

@Giovanni: please, could you provide more detailed information about the solution you've found?

Thanks

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GiovanniG2
Author
Level 2
24 8 1 4
Message 9 of 11
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Hi! First and most important, assure that the temp folder you have configured in windows has rights for everyone user, full control. Check and report
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14nc310t
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Message 10 of 11
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Thank you Giovanni!

 

I moved Temp folder to another disk/path and changed the permission to Everyone/Full Control.

 

Until now everything seems to work well!

 

I am very very disappointed with this printer and the software.....

 

 

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