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‎07-30-2017 05:08 PM

HP Recommended
Product: HP Color LaserJet Pro MFP M476
Operating System: Microsoft Windows 10 (64-bit)

Where can I download the previous version of firmware for the M476?  After updating to 20170324, iPads can no longer find it as an AirPrinter on the network.

 

They can find other AirPrint enabled printers on the network.  AirPrint Status says it's turned on.  Both Bonjour and AirPrint is checked on the advanced network configuration page.  Tested with several iPads that are running 9.3.5 or 10.3.x

 

Have tried disabling AirPrint, then enabling again.  Turned printer off and back on again.  Made no difference.

 

 

1 ACCEPTED SOLUTION

Accepted Solutions

‎07-30-2017 09:43 PM

HP Recommended

Hi,

Try restarting your router by uplugging its moment for a moment, allow it 2-3 minutes to fully start and restart the printer too.

 

May you see any difference then?



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂

View solution in original post

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2 REPLIES 2

‎07-30-2017 09:43 PM

HP Recommended

Hi,

Try restarting your router by uplugging its moment for a moment, allow it 2-3 minutes to fully start and restart the printer too.

 

May you see any difference then?



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂
Was this reply helpful? Yes No

‎07-31-2017 06:56 PM

HP Recommended

Restarting the router fixed the problem.

 

Thanks.

Was this reply helpful? Yes No
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