Alignment problem 3785 printer

[tessajak]

My printer, printers pages with a very narrow left margin even though I have matched paper size (A4)) and print margins are set at 'normal'.  When I look at print preview its perfect, but when I print its not.  I can't find solution in spite of reviewing help.

[Betty0610]

@tessajak

Welcome to the HP Support Community.

Does this happen while copying too?

Are you using the HP Smart App on your PC? If not, you may try and install to see if that works: https://support.hp.com/in-en/document/c04675142. If yes, uninstall and reinstall it.

Let me know if this helps.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

Thanks!

Have a great day!

[tessajak]

I tried uninstalling and reinstalling on Windows 10 but it still prints with narrow left margin

[Betty0610]

Does this happen on copies too?

[tessajak]

Yes, I have the same problem when copying

[Betty0610]

Try a firmware update: https://support.hp.com/in-en/document/c02919168

Let me know if this helps.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

Thanks!

Have a great day!

[tessajak]

I tried to do the firmware update but when I completed the download the serial number was greyed out so it wouldn't let me select it.  I tried once more and same thing.  It suggests that this update not needed?

Tessa

[Betty0610]

I recommend you to contact the HP Support Team regarding this as this could be a hardware issue.

Link: www.hp.com/contacthp/

Note:  Select the country accordingly to get the contact details for support.

Let me know if this helps.

If the information I've provided was helpful, give us some reinforcement by clicking the "Accept as solution" button, that'll help us and others see that we've got the answers!

Thanks!

Have a great day!