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    Fix Windows 10 Update Issues

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    Information
    HP Solution Center Adobe Flash player error

    Please check this document to find the workaround solution for Print and Scan - HP Solution Center doesn't open

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

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Message 1 of 8
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Alignment problem 3785 printer

HP Recommended
HP deskjet 3785
Microsoft Windows 10 (64-bit)

My printer, printers pages with a very narrow left margin even though I have matched paper size (A4)) and print margins are set at 'normal'.  When I look at print preview its perfect, but when I print its not.  I can't find solution in spite of reviewing help.

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HP Support Agent
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Message 2 of 8
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@tessajak

 

Welcome to the HP Support Community.

 

Does this happen while copying too?

 

Are you using the HP Smart App on your PC? If not, you may try and install to see if that works: https://support.hp.com/in-en/document/c04675142. If yes, uninstall and reinstall it.

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

 

Thanks!

 

Have a great day!


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I tried uninstalling and reinstalling on Windows 10 but it still prints with narrow left margin

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HP Support Agent
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Message 4 of 8
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Does this happen on copies too?


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Yes, I have the same problem when copying

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HP Support Agent
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Message 6 of 8
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Try a firmware update: https://support.hp.com/in-en/document/c02919168

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

 

Thanks!

 

Have a great day!


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I tried to do the firmware update but when I completed the download the serial number was greyed out so it wouldn't let me select it.  I tried once more and same thing.  It suggests that this update not needed?

 

Tessa

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HP Support Agent
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I recommend you to contact the HP Support Team regarding this as this could be a hardware issue.

 

Link: www.hp.com/contacthp/

 

Note:  Select the country accordingly to get the contact details for support.

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Accept as solution" button, that'll help us and others see that we've got the answers!

 

Thanks!

Have a great day!


I am an HP Employee

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