Solved: Apple Sequoia 15.4 update to MAC now HP Envy 5055 no longer ... - HP Support Community

chlippa · ‎04-27-2025

I tried all the suggested fixes - updating firmware and drivers available, deleting and adding back printer, resetting the printer, turning both the printer and the computer off and back on, and I started getting a new message "The operation couldn't be conpleted. WFBackgroundShortcutRunnerErrorDomain error 0" with every printing attempt since the update, yet the suggested fix tells me this could be alleviated with the latest macos update. I'm confused.

Hawks_Eye · ‎04-29-2025

Hi @chlippa

Welcome to the HP Support Community!

Thanks for posting your query! We're here to help you get back up and running.

That error seems to be tied to background processes handling printing tasks on macOS after the Apple Sequoia 15.4 update.

Since you've already tried the standard fixes, here are a few additional steps that might help:

Reset the Printing System

Go to System Settings > Printers & Scanners
Right-click your HP Envy 5055 and select Reset Printing System
Re-add the printer afterward.

Use AirPrint Instead of HP Drivers

When re-adding the printer, select AirPrint instead of HP’s drivers.
Some users found this bypasses compatibility issues.

Check for macOS Updates

Go to System Settings > Software Update
If a newer patch is available, install it—some users reported fixes in later updates.

Manually Remove HP Printer Files

Navigate to ~/Library/Printers/ and delete HP-related files.
Restart your Mac and reinstall the printer.

Try Printing from Another App

Test printing from Preview or Safari instead of your usual app.
If it works, the issue might be app-specific.

Since you've already done a lot of troubleshooting, the AirPrint method or a macOS update might be your best bet.

Let me know if you need more guidance!

If my response helped, please mark it as an Accepted Solution! ✅ It helps others and spreads support. 💙 Also, tapping "Yes" on "Was this reply helpful?" makes a big difference! Thanks! 😊

Take care, and have an amazing day!

Regards,

Hawks_Eye

I am an HP Employee.

If my response helped, please mark it as an Accepted Solution! ✅ It helps others and spreads support.  Also, tapping "Yes" on "Was this reply helpful?" makes a big difference! Thanks! 

View solution in original post

Hawks_Eye · ‎04-29-2025

Hi @chlippa

Welcome to the HP Support Community!

Thanks for posting your query! We're here to help you get back up and running.

That error seems to be tied to background processes handling printing tasks on macOS after the Apple Sequoia 15.4 update.

Since you've already tried the standard fixes, here are a few additional steps that might help:

Reset the Printing System

Go to System Settings > Printers & Scanners
Right-click your HP Envy 5055 and select Reset Printing System
Re-add the printer afterward.

Use AirPrint Instead of HP Drivers

When re-adding the printer, select AirPrint instead of HP’s drivers.
Some users found this bypasses compatibility issues.

Check for macOS Updates

Go to System Settings > Software Update
If a newer patch is available, install it—some users reported fixes in later updates.

Manually Remove HP Printer Files

Navigate to ~/Library/Printers/ and delete HP-related files.
Restart your Mac and reinstall the printer.

Try Printing from Another App

Test printing from Preview or Safari instead of your usual app.
If it works, the issue might be app-specific.

Since you've already done a lot of troubleshooting, the AirPrint method or a macOS update might be your best bet.

Let me know if you need more guidance!

If my response helped, please mark it as an Accepted Solution! ✅ It helps others and spreads support. 💙 Also, tapping "Yes" on "Was this reply helpful?" makes a big difference! Thanks! 😊

Take care, and have an amazing day!

Regards,

Hawks_Eye

I am an HP Employee.

If my response helped, please mark it as an Accepted Solution! ✅ It helps others and spreads support.  Also, tapping "Yes" on "Was this reply helpful?" makes a big difference! Thanks! 

chlippa · ‎04-29-2025

A thousand thanks for excellent directions that has my printer working with my Mac again! You are amazing!

Hawks_Eye · ‎04-30-2025

@chlippa

That’s fantastic to hear! I’m so glad my directions helped get your HP Envy 5055 printing again.

You did a great job troubleshooting, and I appreciate the kind words!

If you ever need assistance again, I’m always here to help. Enjoy your smooth printing experience!

Stay fantastic, and have an amazing day ahead!

Regards,

Hawks_Eye

I am an HP Employee.

If my response helped, please mark it as an Accepted Solution! ✅ It helps others and spreads support.  Also, tapping "Yes" on "Was this reply helpful?" makes a big difference! Thanks! 

Apple Sequoia 15.4 update to MAC now HP Envy 5055 no longer prints

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