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1 REPLY 1
01-07-2025 10:32 AM
Hi @Rpctec ,
Welcome to The HP Support Community.
Thank you for posting your query, I will be glad to help you.
I understand the up and down arrows on your HP ENVY 4500 e-All-in-One Printer are unresponsive, and a hard reset hasn’t resolved the issue, here are some additional troubleshooting steps you can try:
1. Power Cycle the Printer
- Turn off the printer and unplug it from the power source.
- Wait for at least 2-3 minutes to allow any residual power to drain.
- Plug the printer back in and turn it on.
2. Check for Physical Obstructions
- Inspect the control panel for any debris, dirt, or sticky residue that might be interfering with the buttons.
- Clean the buttons gently using a lint-free cloth lightly dampened with isopropyl alcohol.
3. Update Firmware Update the firmware on an HP printer
- Connect your printer to your computer or network.
- Check for firmware updates using the HP Smart app or through the HP support website.
- Install any available updates and restart the printer.
4. Factory Reset
- Perform a factory reset by accessing the hidden service menu:
- Press and hold the Cancel and Back buttons simultaneously for 5-10 seconds until the service menu appears.
- Navigate to the reset options using whatever buttons are functional and perform a "Full Reset" or "Restore Factory Defaults."
- Note: Resetting to factory settings may remove saved WiFi settings and other customizations.
5. Check for Software Issues
- If the buttons are unresponsive when trying to perform specific tasks, check if the printer can be controlled via the HP Smart app or your computer.
6. Inspect for Hardware Faults
- If the issue persists, it could indicate a hardware malfunction in the control panel.
I hope this helps.
Take care and have a good day.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!
A_Gayathri
HP Support Community Administrator.
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