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‎08-11-2020 12:43 PM

HP Recommended
Product: HP 6230 ePrinter
Operating System: Microsoft Windows 10 (64-bit)

Hello,

 

I have a HP 6230 ePrinter, working perfect in the local network, only when I'm working with RDP it seem to print only black lines.

It seems other peoples had the same problem with their HP printers but I can't figure out what's wrong with my settings.

 

Thx Jo

1 ACCEPTED SOLUTION

Accepted Solutions

‎08-14-2020 05:44 AM

HP Recommended

@PPMiami, Welcome to the HP Support Community!

 

As you are able to print fine on a local network, it indicates the printer is working fine.

This could be an issue with the remote connection. There will be limitations and restrictions on a remote desktop. Kindly contact your IT support.

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

View solution in original post

Was this reply helpful? Yes No
1 REPLY 1

‎08-14-2020 05:44 AM

HP Recommended

@PPMiami, Welcome to the HP Support Community!

 

As you are able to print fine on a local network, it indicates the printer is working fine.

This could be an issue with the remote connection. There will be limitations and restrictions on a remote desktop. Kindly contact your IT support.

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

Was this reply helpful? Yes No
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