Blue glow when printing

[digiton]

I have an HP LaserJet Pro MFP M281 and an MFP M280, and when I install HP Smart, I get a blue tint when printing. I have used various settings, but without result. I am using the original HP toner. I never had this problem before. How can I solve this?

I have already reset everything to factory settings once, there is no difference.

In other words, the print does not correspond at all with the image.

Who can help me???????

[Dragon-Fur]

@digiton 

Welcome to the HP English Community --

The word "image" included in your message indicates (to me that) you are printing Photos / Images using HP Smart 

and

When using the application, your printed images include a blue-tint.

Standard Troubleshooting - Make sure the printer is doing its best work...

HP Color LaserJet Pro M280 Printers - Fixing Poor Print Quality

Next,

If you believe the blue-tint is a result of the HP Smart application, you can adjust the app's color settings as you wish it done.

HP Smart - Windows - Scan > IMPORT your saved image file 

In the Preview, select to Edit the imported image 

Select "Adjust" 

Color adjustments might be done for each of the categories listed.

When "Done",

Select your next option Print, Save, Share, Shortcuts, or Mobile Fax (as available)

Example - HP Smart - Windows - Scan > Import > Edit

HP_Smart_Win_Scan_Edit_Image_Set_5

What else?

Windows /  Microsoft Photos also provides a similar "Adjust" Editing feature.

Older Example - Windows Photos - Adjust (Edit colors)

Photos_Edit_Options_Adjust_4

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Irfanview - Third Party Photo Print Software (Free)

Use Photo editing software to print the photo / image file exactly as you want it done.

Reminder

Photo Editing / Print software programs generally require that you have first (previously) installed the Full Driver printer software for the printer.

Irfanview_Print_Color_Correction_5

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Message Content References

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Third Party Software

Irfanview > Brilliant Free Photo Viewing, Editing, and Print Software

Irfanview provides an exceptional software experience that can be used for a variety of scan and print tasks, including custom print size, tiles, and the “Mirror” or horizontal flip function, and several other options not found elsewhere.

• Create a Restore Point (optional, recommended)
• Download the appropriate version (32bit or 64bit) of the program from the Website and install the program
• Additional information at the website, including: FAQ

NOTES

• Both 32bit and 64bit software versions for Windows are available.
• Irfanview is also available as a Windows 10 (or higher) Application from the Microsoft Store

For example,

Irfanview 64bit version – Information and Download

Software and All Plugins for 64bit version: https://www.fosshub.com/IrfanView.html

Plugins can be added to your installed Irfanview software.

For example, Plugins can be added to installed Irfanview software to open additional file types.

Open Installed Irfanview software > Help > Plugins

Includes Plugin for creating Multiple-page PDF files for images (Poster or large paper printing)

Includes access (where available) to Scan with HP Twain > Adjust settings > Save

How to find Help within the Irfanview software

Once installed, open the software > Tab Help

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References / Resources

HP Printer Home Page - References and Resources

Learn about your Printer - Solve Problems

“Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE: Content depends on device type and Operating System

Categories: Warranty Check, Alerts, Troubleshooting, Ink & Paper, HP Software & Drivers / Firmware Updates, Setup & User Guides, Product Specifications, Account & Registration, Warranty & Repair

Open 

 Product Home - Printers

 Enter the device type and model name of your HP product

OR

 Select a saved product from HP Account Dashboard

OR

HP Color LaserJet Pro MFP M281fdw

Thank you for participating in the HP Community --

Real people who own, use, and support HP devices.

Click Yes to say Thank You for the help !

Question / Concern Answered, Click my Post "Accept as Solution"

[digiton]

It's really nice that there are opportunities to correct, but everything worked well in the past. Now I have to take out all sorts of tricks to print a perfect photo. Ridiculous. I pay a lot for original toner and a decent HP printer, and then they come up with something like this. It's just so convenient.

[Dragon-Fur · Accepted solution]

@digiton 

OK - 

Based on your response, I believe I misunderstood the context of the question.

If printing same grade photos worked in the past using HP Smart,

After the printer has been cleaned,

Then

Yes, in my opinion,

Given photos of an equal quality, using the same application, settings and supported paper, the print operation should work and not result in blue-tinted prints.

Having cleaned the printer is as much as I can suggest.

Perhaps one of our LaserJet experts can help.

@Repairatrooper 

Any advice for a solution?

Photo printing (using HP Smart or not) that worked in the past is resulting in a blue tinted image print.

Cleaning the printer was suggested and presumed to have been completed.

TIA.

Thank you for participating in the HP Community --

Real people who own, use, and support HP devices.

Click Yes to say Thank You for the help !

Question / Concern Answered, Click my Post "Accept as Solution"

[digiton]

Thank you for your response. The printer has been cleaned, but it's very strange that 2 identical printers have the same problem. I will try to ask the question again at @Repairatrooper.

[digiton]

It's a shame that you don't receive a response and can't turn to HP for good advice.

[Dragon-Fur]

@digiton 

It is sad, though this is a peer-to-peer community -- Trying doesn't always mean we succeed.

Experts do not speak for HP.

Perhaps ask your question again of the Community.

Thank you for participating in the HP Community --

Real people who own, use, and support HP devices.

[digiton]

Ok, sorry. I thought these were people from HP. I hope someone still comes up with a solution.

[Dragon-Fur]

@digiton 

No worries - Common mistake. 

Some of the responses we receive are far less polite.  Smiling.

I might have missed something -- my specialties lie elsewhere.

We do, in fact, have a few HP agents that work in the HP Community.

HP Community Agents are few and there are thousands of questions in the Community each month --

That said, while not directly connected to HP Support proper, HP Community Agents do have access and tools beyond what is available to Experts and members.  

Ask your question in a new post -- perhaps one of the HP Community Agents will be able answer.

Thank you for participating in the HP Community --

Real people who own, use, and support HP devices.

Click Yes to say Thank You for the help !

Question / Concern Answered, Click my Post "Accept as Solution"