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HP Recommended
HP Officejet 5740
Microsoft Windows 10 (64-bit)

My printer keeps buffering on print cancelled. I was printing and then all of a sudden this happened.  When I turned the printer off; disconnected the power source; turned off the computer.  It still happened.  When I turn on the printer, the home page comes up and it immediately goes to printing then stops, then the screen says print cancelled then it just buffers and doesn't stop.

1 REPLY 1
HP Recommended

@CV5112

 

Welcome to HP Community

 

I have gone through your Post and would like to help

 

I suggest you update the Printer Firmware. Link: https://support.hp.com/in-en/document/c02919168

 

Next download and run the HP Print And Scan Doctor from this Link: ftp://ftp.hp.com/pub/printers/hppsdr/patches/HPPSdr.exe

 

Run PSDR v5.0.2 

Once the PSDR detects the Printer, it will show up the IP address and Software Status. 

Select the correct Printer and click on Next. 

PSDR will check if the Printer is on the Network and communication between the PC and the Printer. Once the connection check is done, click on Fix Printing 

Once PSDR goes through all checks and automatic fixes, click on Print a test page. 

Regardless if PSDR printed the test page or not, click on “NO PRINT” 

PSDR will then notify you that there is an update available, click on continue, and PSDR will apply the patch and ask for a reboot. 

Post restart the PSDR will run automatically to check for more issue.  If no issue found close PSDR. 

 

Keep me posted how it goes

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.
 

KrazyToad
I Am An HP Employee

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.