Bypass Set Up Cartridge HP OfficeJet Pro 8020

[Jacob89]

Hi,

I recently purchased OfficeJet Pro 8020 and two of the setup cartridges (Cyan Ink Cartridge & Magenta Ink Cartridge) were damaged somehow during installation. I  replaced the damaged cartridges but my printer still keeps asking me to use the SETUP cartridges that came with the printer. 

Please help!

Thanks;

Jacob89

[Echo_Lake · Accepted solution]

@Jacob89

Welcome to the HP Support Community.

We'll have to perform a reset on the Printer for this. I have sent you a private message, for more details that cannot be shared in a public post.

Please do check your inbox on the forums page for the private message.

Let me know if this helps.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

Thanks!

[Jacob89]

Thank you so much for the help. The problem has been resolved 

[Echo_Lake]

@Jacob89

Thank you for posting back.
 

I am glad to know that you managed to resolve the issue. Please reach out again for any further assistance.

Have a nice day ahead.