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Locked

‎04-21-2023 03:36 AM

HP Recommended
Product: HP OfficeJet Pro 9010e All-in-One Printer

The set up cartridges have been lost and I need to know how to remedy this please?

Category:
2 people had the same question
2 REPLIES 2

‎04-25-2023 07:04 AM

HP Recommended

@GingeJ 

 

Welcome to the HP support community.

 

I understand that you want to bypass the setup cartridges, and I am glad to assist you.

I am sending you a private message with the steps to skip setup cartridges and complete the printer's initial setup. Please check the mailbox icon at the top-right corner of this screen.

 

I hope this helps resolve this issue completely.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

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‎04-25-2023 07:53 AM

HP Recommended

Perhaps the video at https://www.youtube.com/watch?v=NKRse6WjNOo will help (ignore the first 45 seconds  if you want).

Bypass USE SETUP CARTRIDGES message on HP Officejet 6978, 6962, 6968, 9015 Printer
Bypass USE SETUP CARTRIDGES message on HP Officejet 6978, 6962, 6968, 9015 Printer
youtube.com/watch?v=NKRse6WjNOo
This happens a lot on many HP printers when you buy a printer from a returns lot, there is a good chance someone returned the printer without setup cartridges. Then, the printer will not work unless you put the SETUP cartridges that came with printer are not installed. Well, this is how to clear ...
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