Can Officejet 7310 All-in-one printer work with Mac OS Catalina?

[Ann117]

My printer stopped working. It canceled all print jobs.  It said its software was malware & dangerous to the Mac.  The HP support web site said that to use the printer with Catalina OS I had to delete the printer & reinstall drivers.  I deleted, but the HP web site cannot find drivers for this printer.  It said to download the Smart HP app to find drivers, so I did.  However the app cannot find the printer connected by usb cable.  The app freezes & I am stuck.  I’ve tried disconnecting everything, shutting down, and restarting both computer & printer.  I just want to know if this connection can work somehow! I have spent so much time and cannot reach telephone help.  Any advice is appreciated!

[The_Fossette]

@Ann117

I reviewed your post and I understand that you are unable to print from Mac OS and getting an error.

Don’t worry, I assure you I will try my best to get this sorted.

Officejet 7310 driver for macOS 10.15 is not available from the HP website or Apple Software Update. However, Gutenprint (formerly called Gimp-Print) provides open-source basic print drivers for many printers that would otherwise not be supported in Mac OS X. To see if your printer is supported, go to Gutenprint drivers for more information.

NOTE: Gutenprint drivers are not supported by HP or Apple.

Let me know how it goes and you have a great day!

P.S: Welcome to the HP Support Community 😊

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Cheers!

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