Can not sign in HP smart to use the scan function

[IMECTS]

[Garp_senchau]

@IMECTS, Welcome to HP Support Community,

Thank you for posting your query; I’m here to help by guiding you through steps to resolve this issue

Check Your Internet Connection

Make sure your device has a stable internet connection.

Try loading a website to confirm connectivity.

Update or Reinstall HP Smart

Make sure you have the latest version of HP Smart installed:

If already installed, try uninstalling and reinstalling it.

Firewall or Security Software

On a computer, ensure that firewall or antivirus software isn't blocking HP Smart’s network access.

I hope this helps.

Please feel free to reply here if you have any questions or if you need further clarification on any of the steps. 

Take care and have a good day. 

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Regards,