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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
- HP Community
- Printers
- Printer Setup, Software & Drivers
- Can not sign in HP smart to use the scan function

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06-12-2025 01:05 AM
@IMECTS, Welcome to HP Support Community,
Thank you for posting your query; I’m here to help by guiding you through steps to resolve this issue
Check Your Internet Connection
Make sure your device has a stable internet connection.
Try loading a website to confirm connectivity.
Update or Reinstall HP Smart
Make sure you have the latest version of HP Smart installed:
If already installed, try uninstalling and reinstalling it.
Firewall or Security Software
On a computer, ensure that firewall or antivirus software isn't blocking HP Smart’s network access.
I hope this helps.
Please feel free to reply here if you have any questions or if you need further clarification on any of the steps.
Take care and have a good day.
Did we resolve the issue? If yes, please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!
Regards,
Garp_Senchau
I am an HP Employee