Can't connect printer following change of broadband supplier

[David699154]

I've just switched broadband provider. Everything works well on all my devices except my HP Envy 6000 all in one printer refuses to connect to the new network. I've tried uninstalling and reinstalling, unplugging and replugging etc. Sometimes (but not aways) the printer comes up as an option in settings but then won't connect. Sometimes even that doesn't work. I'm 74 and not totally decrepit on IT but this has got me baffled. Any intelligible advice welcome

[BeemerBiker]

General help for new modem but I think you just need to reset the printer and then reconnect
1 - Restore Wi-Fi setup mode on your HP printer
2 - Wi-Fi connection is lost after router or network settings change
3 - HP Smart help with printer connection.


Click here for network setup using HP Smart but in a different language

You may need to reset your printer.

Disconnecting the USB or ethernet cable may still leave the printer in the wired mode. Connecting an ethernet cable may still leave the printer in Wi-Fi mode. The Wi-Fi reset is used to put Wi-Fi printers into setup mode. Some printers have a semi-reset, a full reset and a factory reset. Please refer to the user manual to find the difference. Some resets are simple and others require a video to understand. Note that a reset video may show a slightly different model than yours.

Watch this video to see how to reset your printer: 6032

Wi-Fi connection

Ideally, your Wi-Fi printer should connect to the modem or router. If your network has multiple boosters / repeaters, it is possible the printer may connect randomly to any of the units. The modem needs to provide the same IP address on every connection. This rarely happens with random connects. An alternate Wi-Fi connection is Wi-Fi direct. Your laptop or smartphone prints directly to the printer and does not go through the modem.

This video shows how to connect to the router: 6032
Wi-Fi Direct can be used to avoid configuring the router. Watch this: 6032
A simple connection to the modem can be done by using the WPS pushbutton method. This is explained on page 27 in this User Manual.

Software

HP updates software periodically. Downloads shown below may be old. You should always visit the Software and Download page to look for new releases. You may need to select an operating system (OS) first. If windows 11 is missing then use 10. You can go as far back as Windows 7, 64bit to get missing drivers. After selecting the OS click the blue Open all button to view all downloads.

Full function printer drivers can be downloaded here: 6032
You can find all of the software here: 6032. You should select the OS and then look for the phrase "Open All" and click that. Drivers from Windows 7 and up are usually compatible with the latest Windows OS.

Documents

All documents are available at the below HP site. The user and reference manuals show how to get status reports and analyze error indicators on printer that have no control panel.

All HP manuals are here: 6032

Printer Reference

One or more printer reference is listed below. Typically your printer may be part of a series and use the same software and manual. The exact spec may be different.

Specifications for your system: 6032

Let me know if you have a flex system (WiFi boosters or repeaters) as the setup is much more complicated.