Can't install HP Laserjet Pro 400 M401dn using Windows 10 pro

[RGL1]

I downloaded the drivers from HP.com.  This is a local printer using a USB connection.  I tried installing the software.  The display indicates that the software is installing.  When it gets to 99%, the installation crashes.

[Mans]

@RGL1 

Hello,

Only plug in the USB cable when prompted to do so by the printer setup program.

In order to solve this incident, please follow the following procedure:
1. Uninstall printing software:

1. Unplug the USB cable at the back of the printer, if necessary.
2. On the keyboard, simultaneously tap the Windows flag and the R key. The Run window opens.
3. Type appwiz.cpl, then OK. The Programs and Features window opens.
4. Click the right mouse button on HP LaserJet 400 M401 series Basic Device Software, then Uninstall and Yes.

   Note: If the software uninstall process does not start or an error displays while uninstalling, download Fix problems that block programs from being installed or removed from the Microsoft website, and then try uninstalling again.

5. Follow the instructions on the screen to complete the uninstall of the printer.
6. Restart the computer.

2. Delete the HP LaserJet 400 M401 series folder in the way:

• C:\Program Files\HP
• C:\Program Files (x86)\HP

3. Rename folder 3 in 3_old in the path below (a restart may be required):

• C:\Windows\System32\spool\drivers\x64.
• C:\Windows\System32\spool\drivers\W32X86.

NOTE: If the file refuses this action do as follows:

• On the keyboard, tap the Windows and X keys simultaneously.
• Click Windows PowerShell (Admin), and then Yes.
• Type net stop spooler, then press Enter.
• Rename the file.
• Type net start spooler, then tap Enter.

4. Launch a new the printer installation as follows:

1. Go to C:\HP_LaserJet_400_M401.
2. Right-click Setup or Setup.exe, then click Run as administrator, and then Yes.
3. Follow the prompts on the screen to complete the installation.

Do not hesitate to contact us in case of need.

Best regards,