Can't install deskjet 2700 on Mac

[elena1979]

Hello!

I can't finish installation of deskjet 2700 on Mac. I can see this printer from HP Smart app, but when I want to print or scan from it, I have alert - installation of your device is not completed, you should instal drivers. I press agree button, but nothing happens, no driver is downloaded.

I try to found driver on HP website, but I found only advise to download HP smart app, but I've already had it and it doesn't work :((

Please help me! 

[Jay_G24]

Hi @elena1979,

I'd like to help!

I understand you are unable to install the drivers on your computer.

Try updating mac and printer firmware

To update the printer's firmware, refer - HP Printers - Updating or Upgrading Printer Firmware 

 To update Mac, try these steps - How to update the software on your Mac

Uninstall HP Easy Start

• Click on Spotlight icon and type HP Uninstaller or by opening HP Easy Start.
• Click on Continue to uninstall the software.
• When prompted for Password, type in your system password
• You can also uninstall by opening HP Easy Start.

 Download HP Easy Start and install the printer.

• Download HP Easy Start ( under the installation driver/full basic driver) and follow the on-screen to complete the installation. 

Hope this helps! Keep me posted. 

And, Welcome to the HP Support Community. 

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