Can't login to hp smart app on MacBook

[DMaiworm]

Note from moderators: this message was originally posted in another topic, but it was moved to a new one to give more visibility for volunteers that help customers in the Community.

Original topic URL: Can't login to hp smart app on MacBook - HP Support Community - 8251928

Reply:

It does not matter what printer you have, if you install the current HP Smart Printer app on a Macbook that has bith Chrome and Safari installed, it is „thoughts and prayers“ every time you open the app to scan something.

If it decides to ask for a login, you are basically screwed and need to mess around with default browser settings and reboots.

For the record I have an OfficeJet 7740 (and only god knows why soneone decided to add a „Pro“ to this, considerung the clown car of a software you need to run it!)

[Jay_G24]

Hi @DMaiworm,

Welcome to the HP Support Community

I'd like to help!

I understand you are unable to login to HP Smart ap

Troubleshoot HP Smart app sign-in or account creation issues on a Mac.

Make sure your Mac is connected to the internet and the default browser is up to date.

Force quit the default internet browser.

On the Mac, click the Apple icon , and then select the option to Force Quit the browser.

Select then name of your internet browser in the list, and then click Force Quit.

Close and reopen the HP Smart app, and then sign in to or create an account.

If you can sign in, you are done troubleshooting.

If you cannot sign in to or create an account, close the HP Smart app, and then continue with these steps.

Change the default browser to Safari.

On the Mac, click the Apple icon , and then click System Preferences > General.

In the General settings, select Safari from the Default web browser drop-down, and then close the window.

Open the HP Smart app, and then sign in to or create an account.

If you can sign in, you are done troubleshooting. After the printer setup is complete and you can sign in, change the default browser back to your preferred settings.

If you cannot sign in to or create an account, restart the Mac. Open the HP Smart app, and then sign in to or create an account again.

If the issue persists, use Apple AirPrint as a temporary workaround to print and scan files. For more information, go to HP printer setup (Mac built-in driver).

You may refer to -Cannot sign in to or create an HP Smart account

Hope this helps! Keep me posted. 

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