Showing results for 
Search instead for 
Did you mean: 
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
New member
1 0 0 0
Message 1 of 2
Flag Post

Can't print claim code

HP Recommended
HP Deskjet 2655
Microsoft Windows 10 (64-bit)

I can't print claim code. I have had this printer for a while and I've decided that I'll start using it because my other HP printer started acting up. The printer has been set up once before when we first purchase it for my daughter. I have done a few troubleshooting steps to get claim code and none have worked. Once I do do the troubleshooting step to print the claim code, the page will print but only with HP logo on page and nothing else. Also I have printed a few pages to see would the printer print and it did but the ink look horrible, the blacks is not black and color is completely off. I wonder if the ink is old and that could be the problem for the prints.  Can someone with knowledge of my problems can you please help me? 

HP Support Agent
HP Support Agent
18,069 18,068 1,254 1,475
Message 2 of 2
Flag Post
HP Recommended

@Alvin76, Welcome to the HP Support Community!


It looks like the ink could have dried up. Check the ink levels, clean the ink cartridges up to 2 times, and print a quality report to check the result as shown in this document - Color or Black Ink Not Printing


If the issue persists, we may have to replace the ink cartridges. As this printer does not have a screen, the only way to obtain the claim code is to print it.


Once the printer is able to print fine, you may refer to this document to know how to print the claim code.


Hope this helps! Keep me posted. 


Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

I am an HP Employee

0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation