Can't print from Laptop in colour

[LibbyV]

Hi,

Since my last windows 10 Home upgrade on my HP Laptop 15 -bs0xx  , I haven't been able to print in colour from my laptop (I can print in colour from other devices). I have tried to find where to change these settings but theres no option anywhere in the printer preferences or settings (including the advance sections).  I understand from a previous disscussion board that I may need new driver software to resolve this but i havent been able to talk to an actual person in the UK!!! (not going into the issues ive had with that)

Printer is a HP Envy 5540  all-in-one

Please Help

LibbyV

[asmita6658]

@LibbyV

 
Greetings!

 
Welcome to the HP Community. This is a great place to get support, find answers and tips to your technical queries. I have reviewed your post and I understand, you are unable to print in color.

Don't worry, I'm here to help! 

Let's try these steps -

Step 1  HP Print and Scan Doctor -

Click on this link to download and run HP Print and Scan Doctor.

Step 2 Re-install the printer drivers -

1) In the search box, type and open "Uninstall a Program". 
2) Look for HP Printer software. 
3) Right-click to uninstall. 
4) In the search box, typeand open “Devices and printers”. 
5) In the Devices and Printers, look for your HP printer. If you see it listed right-click on it and choose “Delete” or “Remove Device”. 
6) Open the run command with the "Windows key + R" key combo.  
7) Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe” and “/s”). 
8) Click on the "Drivers" tab. 
9) Look for HP Printer driver. If you see it Click on it and click “Remove” at the bottom. 
10) Select Ok. 
11) Select Apply and Ok on the Print Server Properties windows. 
12) Close Devices and Printers Once the software and drivers are removed. 
13) Restart the computer. 
14) Download and install the software and drivers from here.

To thank us for our efforts to help you, click here to access your public post and Select - "Accept as solution" and click on the blue "Thumbs up".  
 

Have a great day!

[LibbyV]

Hi Asmita6658

thank you for help but it did not work properly.  I followed instructions and i managed to print a photo (using hp software) in colour but as soon as i went into microsoft word to try from there it all went black & white again and i couldn't then reprint pictures in colour!!!

Regards

LibbyV

[asmita6658]

@LibbyV

Thanks for getting back to us. Appreciate you trying the steps. Please try creating a new user account and install the printer drivers -

1) Tap the Windows icon.

2) Select Settings.

3) Tap Accounts.

4) Select Family & other users.

5) Tap "Add someone else to this PC."

6) Select "I don't have this person's sign-in information."

7) Select "Add a user without a Microsoft account."

😎 Enter a username, type the account's password twice, enter a clue and select Next.

9) Tap the Windows icon.

10) Select the User icon at the upper left corner of the Start menu.

11) Select the new user. You'll then sign into your account with your password from step 8.

Let me know. 

[LibbyV]

Hi Asmita6658,

unfortunately that didnt help either.  

Any other suggestions?

Kind Regards

LibbyV

[asmita6658 · Accepted solution]

@LibbyV

Thanks for getting back to us. Appreciate you trying the steps. 

Please try using the built-in drivers. Refer to this document for steps. If the issue still persists, create a new user account and install the full-feature drivers on it. 

To create a new user account -

1) Tap the Windows icon.

2) Select Settings.

3) Tap Accounts.

4) Select Family & other users.

5) Tap "Add someone else to this PC."

6) Select "I don't have this person's sign-in information."

7) Select "Add a user without a Microsoft account."

😎 Enter a username, type the account's password twice, enter a clue and select Next.

9) Tap the Windows icon.

10) Select the User icon at the upper left corner of the Start menu.

11) Select the new user. You'll then sign into your account with your password from step 8.

Keep me posted. 

[LibbyV]

Thank you, I can now print in colour following the document for the built in drivers, I didnt need to set up a separte user account.

Thank You again

Libby V 

[asmita6658]

@LibbyV

Happy to hear that 🙂 I truly appreciate your time and patience in getting this resolved.

If you need further assistance feel free to reach out to us.

Have a great day!