Can't run officejet pro 8000 a809 on Windows 10

[JET10]

I had this printer (officejet pro 8000 a809) running on Windows 10, but I had to reload my total system and now I am getting errors. The error is ( Function address 0x65c6fda caused a protection fault. Exception code 0xc0000005). I reinstalled the drivers, but that didn't help. I know HP doesn't show this printer in Windows 10, but I have been using it this was for a few years. Does any one else have it connected using Windows 10?

[The_Fossette]

Hi @JET10

Welcome to the HP Forums!

This is a wonderful place to converse with the community, get assistance and find tips.

I reviewed your post and understand that you are having issues with the printer driver on Windows 10.

I’d love to help!

You can download the printer software for Windows 10 from the link provided below.

HP Customer Support - Software and Driver Downloads

NOTE: I recommend you to uninstall the printer completely from the computer and then download and install the software from the link provided above. 

Let me know how it goes and you have a great day!

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

Take care now and have a splendid week ahead.

Cheers!

[JET10]

The_Fossette, I did what you stated to do, and when I first finished, it asked me to print a test page and it worked great! Then I went to comtrol panel and got to my Officejet Pro 8000 a809 printer and first right clicked Printing Preferences and got "Function address 0xb1ef6fda caused a protection fault (exception code 0x0000005)."

I then right clicked Pinting Properties and got " Function address 0xb22c6fda caused a protection fault (exception code 

0x0000005)" It did open up and I could try and print a test page, but it gave me "Test page failed to Print"

As I stated on my original question, this was working with Windows 10, but I had to reload my system, which loaded Windows 7 and I then went out to Microsoft and downloaded and installed Windows 10.

For your information I am running on a HP computer, Model: p6310f, Product #: AY018AA#ABA, and Serial: MXX00504T2.

Any additional help would be appreciated. Thank you.

John

[JET10 · Accepted solution]

The_Fossette, I looked at one of your other replies and in that one you deleted the old driver before you downloaded the new one. I deleted the old one and then sent all the temp files to the recycle bin, and then emptied the recycle bin. After I downloaded the driver again, and now my Officejet Pro 8000 a809 works fine. You had the correct idea, but each time I guess it was loading the old driver. Thanks for all your help.

John

[Rainbow23]

Hi @JET10,

You are welcome.

I am happy to know that the issue has resolved.

I also appreciate your time and patience.

Feel free to ask your queries as this forum has some of the best people in the world available and ready to help.

You have a good day ahead.