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‎02-07-2022 02:37 PM

HP Recommended

i have HP Smart setup on computer.  When i try to scan from printer it says I need to finish 123.HP setup. tried doing the setup later on the printer but it's grayed out.  what now?

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1 person had the same question
2 REPLIES 2

‎02-07-2022 09:21 PM

HP Recommended

Hello @sportthedog .
In order to use your printer on Windows, you just need to download and install the following driver:

 HP OfficeJet Pro 8020 series Printer Full Features Software and Drivers

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‎02-08-2022 07:42 AM

HP Recommended

I have installed this download.  when i go to the printer and try to scan a document, it says the following:

Visit 123.hp.com/ setup ..... and then download the HP software..Open the software and then select "print, scan & fax > manage scan to computer".   

AS best i can tell I have downlaoded the software.  I can't find anywhere in HP Smart that allows me to "print, scan & fax > manage scan tocomputer".  

thanks

 

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