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‎07-26-2023 09:02 PM

HP Recommended
Product: HP OfficeJet Pro 9015e All-in-One Printer
Operating System: Microsoft Windows 11

Can you turn off sleep mode completely on an HP OfficeJet Pro 9015e series printer?  When I go to the printer's IP Address via a browser and go to Settings... Power Management... I do not see any options that can be configured to prevent the printer for going to sleep entirely.

3 REPLIES 3

‎07-31-2023 12:21 PM

HP Recommended

Hi @TekGamer,

 

Welcome to the HP Support Community

 

I understand you want to turn off sleep mode on your HP OfficeJet Pro 9015e series printer. Not to worry I will help you to get a resolution to resolve the issue.

 

Please refer to this link   HP Printers - What is Sleep Mode?

 

Click here refer to page 193

 

I hope this helps! Keep me posted. 

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!


A_Gayathri
HP Support Community Administrator.
1 person found this reply helpful
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‎08-12-2023 07:56 AM - edited ‎08-12-2023 07:56 AM

HP Recommended

Every time I look in the HP Smart app, My HP OfficeJet Pro 9015e shows "Printer is Asleep".  Does that just mean that it is not actively printing?  If so, I would think that the status should be "Idle" and not "Printer is Asleep". 🤷‍♂️

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‎08-14-2023 01:33 PM

HP Recommended

@TekGamer,

Thank you for your reply 

Let's perform a power drain: 

  • With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet.
  • Remove USB cable, if present.
  • Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge.
  • Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord (This is important) and then plug back the power cord to the printer.
  • Turn on the printer and wait till warm-up period finishes and the printer is idle

Update the printer firmware 

 

  • Click here to download and install the latest printer firmware from your product
  • Click here to know different methods of updating printer firmware.

A_Gayathri
HP Support Community Administrator.
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