• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about printers, Click here to check it out!
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs AND MORE.
Locked

‎11-24-2020 02:13 PM

HP Recommended
Product: HP LaserJet P1102w
Operating System: Other

As of updating to macOS Big Sur (11.0.1) my HP LaserJet P1102w no longer prints.

The iMac recognizes the printer. The HP software runs and states that the page is being printed. But the printer doesn't respond. Nothing prints. Nada. Zip. Zero.

I have tried using HP Easy Start to resolve the problem:

Screen Shot 2020-11-23 at 11.00.09 AM.jpg

But HP is "not able to locate any software options for this product."

When I follow the suggestion to "go to the HP website and search for product solutions there," I wind up at the driver download for this printer and macOS Big Sur (11.0) which asks me to download and run...HP Easy Start.

Screen Shot 2020-11-23 at 11.01.54 AM.jpg

This is a vicious cycle. Anybody have a solution? HP? Bueller? Anyone?

Category:
3 people had the same question
2 REPLIES 2

‎11-25-2020 12:53 PM - edited ‎11-25-2020 12:53 PM

HP Recommended

I am having the exact same problem with my p1102w. The HP Easy Start only provides the user manuals in the various languages, but no drivers or installable software. The Mac thinks it's working but nothing prints. 

Was this reply helpful? Yes No

‎11-30-2020 11:50 AM

HP Recommended

Hi Montyp60, I still have not found a solution. If you come across a solution please post it here. I will do the same.

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.