Cannot connect new printer smart tank 500 all in one

[Lukrecija]

Hello, I’m trying to connect a new printer Smart thing 500 all in one and I think it doesn’t have a wireless connecting and it should connect with eternal USB cord but it was not included so should I buy it myself? When I tried to install the new printer on hp Smart app the Printer is not showing up.

[A_Gayathri]

Hi @Lukrecija,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand you are trying to connect your HP Smart Tank 500 Series All-in-One Printer, follow these steps:
 

1. Check for USB Connectivity:

• If your printer does not have a wireless connection and you want to use a USB connection, you will need to purchase a compatible USB cable. Most HP printers use a standard USB-B to USB-A cable. Ensure you get the correct length for your setup.

2. Install the HP Smart App: HP printer setup (HP Smart app)

• If you haven't already, download and install the HP Smart app from the Microsoft Store.

3. Connect the Printer via USB:

• Plug the USB cable into the printer and then into your computer.
• Turn on the printer. The computer should recognize it and prompt you to install any necessary drivers.

4. Add the Printer to the HP Smart App:

• Open the HP Smart app.
• Click on the “Add Printer” option.
• If the printer is connected properly, it should appear in the list. If it does not, try the following:
  • Ensure that the printer is powered on.
  • Try restarting your computer and the printer.
  • Reconnect the USB cable if necessary.

5. Troubleshoot Connection Issues:

• If the printer still does not show up:
  • Check for any error messages on the printer’s display.
  • Ensure that the USB cable is securely connected at both ends.
  • Try a different USB port on your computer.
  • If you have another computer, test the printer there to rule out a hardware issue.

6. Driver Installation:

• Sometimes, the necessary drivers may not install automatically. If you still have issues:
  • Go to the HP Driver Support page, enter your printer model, and download the latest drivers for Windows 11.

7. Consider Wireless Setup:

• If you later decide to set up wireless connectivity:
  • Ensure that the printer is compatible with wireless connections. You can check the printer’s manual or HP’s website for information on how to connect it wirelessly.

Refer to this document: HP Smart Tank 500 Series All-in-One Printer User manual 

Troubleshoot a Wi-Fi connection to an HP printer
HP printer setup (Wi-Fi Direct)
HP printer setup (USB cable)
HP printer setup (Windows built-in driver)
Set up the HP printer with AirPrint in macOS
 

I hope this helps. 

Take care and have a good day.

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