Cannot install HP Color LaserJet Pro MFP M281fdw on Macbook running High Sierra 10.13.4

[hornbacher]

Today I got a HP Color LaserJet Pro MFP M281fdw from HP´s online store. I configured the printer and got the wireless connection up and going with the router. But when I was trying to install the printer on my Macbook I was out of luck. I installed the HP Easy Start application and the printer shows up as an option to install. But when I choose to use it nothing further happens. It just says that "collecting information" and then finally an error message shows up saying that it's not possible to communicate with the printer.

I tried the Apple-installation-way but there I get the error message: Kan inte ansluta till ”HP Color LaserJet MFP M281fdw (498EB2)._ipps._tcp.local.” på grund av ett fel.

The network-info-page from the printer says it has a IP-number and is connected to the router.

Any suggestions what to do?

Regards/Anders

[sandytechy20]

@hornbacher

Good Day. A warm welcome to the HP community. I reviewed the case relating to the printer connectivity issue. I will be delighted to assist you here.

Superb description, brilliant troubleshooting and terrific observations made before posting. Kudos to you for that. 🙂

Disable IPv6 on the printer.

1. From the home screen on the printer control panel, touch the Wireless icon .

2. Touch the Settings icon , and then touch Advanced Settings.

   Figure : Advanced Settings menu

   

   • If IPv6 is set to Off, the printer is already using IPv4. Skip to the next step.

   • If IPv6 is set to On, touch to turn it off, and then touch Yes to confirm.

3. Try printing from AirPrint.

Turn off Internet Printing Protocol over HTPPS (IPPS)

1. Print a Network Configuration Page, and then locate the URL(s) for Embedded Web Server.

   Figure : Example of the EWS URL on the Network Configuration Page

   

2. From a computer connected to your network, type the entire URL into an Internet browser, and then press Enter. If the webpage remains blank, try a different Internet browser.

   Figure : Example IP address in the browser

   

   The EWS displays.

3. Click Network, and then click Internet Printing Protocol.

   The Internet Printing Protocol screen displays.

4. Clear the Internet Printing Protocol over HTPPS (IPPS) box, and then click Save.

   Figure : Internet Printing Protocol screen

   

5. Try printing from AirPrint.

Add the AirPrint printer to the Mac printer queue

1. Click the Apple menu, click System Preferences, and then click Print & Scan or Printers & Scanners.

   Figure : Example of the Printers & Scanners window

   

2. Check if your printer name displays in the Printers list, and then do one of the following steps.

   • If your printer is listed, remove and re-add the printer to confirm it is set up for AirPrint. Click the printer name, click the minus sign to delete the printer, click the plus sign , click Add Printer or Scanner, click the printer name and then continue to the next step.

   • If your printer is not listed, click the plus sign, click Add Printer or Scanner, click the name of your printer, and then continue to the next step.

3. Confirm AirPrint or Secure AirPrint displays in the Use or Print Using menu, and then click Add.

   Figure : AirPrint displays in the Use menu

   

4. Open a document or photo, click File, and then click Print.

You can refer this HP Document for more assistance: https://hp.care/2HlZbM0

Let me know how it goes.

Cheers.

[hornbacher]

I continued to try to find a solution today. I was on the phone with HP-support for over an hour. Finally I found the solution on a HP-help-page. I used the 5 GHz link on the router when I configured the wireless setup. But the printer only works with 2,4 GHz. Now it all works!

Regards/Anders

[sandytechy20]

@hornbacher

Thanks for the reply.

I appreciate your time and effort.

Good to know that issue is resolved.

Feel free to contact us in feature if you need any assistance.

Cheers.