Cannot install HP Smart

[ChandanaSL]

Tried to install HP Smart. Was directed to Microsoft Stores however unable to download it. There is no link/command button to start downloading. Logged off from MS Account & logged in several times. Nothing helped. I'm using a genuine Windows version. A screenshot is attached.

[Kumar0307]

@ChandanaSL, Welcome to the HP Support Community! I’m here to help.

I see that you are not able to download the HP Smart app.

Make sure Windows is up to date. Check if the anti-virus software is blocking the download/installation.

Log in as Admin.

Check if you are able to download other apps from the Microsoft Store.

For more info on the app, refer to - HP printer setup (HP Smart app)

Hope this helps! Let me know how it goes. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click on the YES button to reply that the response was helpful and/or to say “Thank You”.

Have a great day! 

[ChandanaSL]

Thank you for the response. However, it didn't work. Tried with Virus Guard disabled also. The same thing happens. Please provide a separate link to download HP Smart.

[Nirvana_95]

No issues. We are here to help you. 

Here is a link that will help you download HP Smart App: https://support.hp.com/ph-en/document/ish_1716406-1413451-16 

Let me know the outcome of it.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. 

Click the “Yes" on the bottom right to say “Thanks” for helping. 

[Nirvana_95]

Hello @ChandanaSL

We haven’t heard from you in a while, this post is with reference to the thread you had created at your  

friendly neighborhood (HP Support Community). 

I would like to know if the resolution we provided worked for you? If you have any other queries, feel free to reply at any time, and thank you for being a valuable member of our HP Family. 

If you would like to thank us for our efforts to help you, go to the public post & give us a virtual high-five by clicking the "Thumbs Up" icon below, followed by clicking on the "Accept as solution" on my public post. 

Have a great day ahead! 

[ChandanaSL]

Thanks for the guidance. However, it didn't help too. I can install all other apps from MS stores. Can you give me an alternative link to download HP Smart app?

[Kumar0307]

@ChandanaSL

The alternate link is provided in my initial response. You may also click here to access the HP drivers page for this printer.

If the issue persists with the HP Smart app, use the full-feature printer driver available on the HP drivers page.

Let me know how it goes.

[ChandanaSL · Accepted solution]

Finally, I was able to find the reason. The selected region (In windows) caused the problem. I changed it from Sri Lanka to the US and then I was able to install the HP Smart. Once installed, I changed the region back to Sri Lanka and HP Smart is working correctly. Anyway, thanks for the guidance & help.