Cannot make printer which is connected to my computer print from computer

[Tom944]

My HP printer is listed in my Printers & Scanners with other network printers.  It is connected wirelessly. However,  it is shown as "Driver is unavailable" but I have downloaded all available drivers from HP website.  I cannot make it print any documents.

[VikramTheGreat]

Hi @Tom944,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

I understand you're seeing a “Driver is unavailable” message for your HP OfficeJet Pro 8710 All-in-One Printer on Windows 11, even though you've downloaded drivers from the HP website. This issue can occur due to a mismatch between Windows and the printer driver, or if the driver installation was incomplete or overridden by Windows Update.

Recommended Steps to Resolve

1. Uninstall Existing HP Software and Drivers
   • Go to Settings > Apps > Installed Apps
   • Uninstall all HP-related software (HP Smart, HP OfficeJet drivers, etc.)
   • Then, open Print Management (press Windows + R, type printui.exe /s, and press Enter)
   • Go to the Drivers tab and remove any HP drivers listed.
      
2. Restart Your PC
    
3. Download and Install the Full Feature Software
   • Visit the official HP driver page for your printer: 🔗 HP OfficeJet Pro 8710 All-in-One Printer series Software and Driver Downloads | HP® Support
   • Download the Full Feature Software and Driver.
   • Right-click the installer and select Run as administrator.
      
4. Re-add the Printer
   • Go to Settings > Bluetooth & devices > Printers & scanners
   • Click Add device and follow the prompts to reconnect your printer.
      
5. Optional: Use HP Smart App
   • Download from: HP Smart - Free download and install on Windows | Microsoft Store
   • This tool can automatically detect and fix driver and connectivity issues.

I hope this helps.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, as it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

VikramTheGreat

HP Support

[Tom944]

I completed steps 1 and 2, but now Hp Smart cannot find the printer even though it is showing as bein on the network.  Is my printer compatible with Windows 11 OS?

[VikramTheGreat]

Hi @Tom944,

Thank you for getting back. Yes, the HP OfficeJet Pro 8710 All-in-One is compatible with Windows 11.

Steps to Install the HP Smart App and Add Your Printer:

A. Download & Install HP Smart App on Windows 11: HP Smart - Free download and install on Windows | Microsoft Store

1. Once installed, open the HP Smart app.

B. Connect Your Printer via HP Smart:

⚠️ Before starting: Make sure the printer is powered on and connected to the same Wi-Fi network as your Windows 11 PC.

1. Open HP Smart.
2. If prompted, sign in with or create an HP account (required to use the app fully).
3. Click “+ Add Printer” or “Set Up a New Printer”.
4. Wait for the app to detect the printer. If it does:
   • Select your printer from the list and follow the on-screen steps.
   • HP Smart will finalize the setup, install drivers, and test the connection.

C. If HP Smart cannot detect the printer, try this:

Option 1: Reset the Wi-Fi on the Printer

1. On the printer's touchscreen, go to:
   Wireless Settings > Restore Network Defaults
   (This clears old Wi-Fi data)
2. Then navigate to:
   Wireless Settings > Wireless Setup Wizard
3. Connect the printer to the same Wi-Fi again.

Option 2: Use “Add Printer by IP Address” in HP Smart

1. Find your printer’s IP address (from the touchscreen under Wi-Fi/Network Settings).
2. In HP Smart:
   • Click Add Printer > Advanced Settings > Add Printer by IP.
   • Enter the IP address manually.
      

Take care, and have an amazing day!

Did we resolve the issue? If yes, please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!

Regards,

VikramTheGreat