Cannot print at all after update, file is saved as prn instead

[bazmom]

My printer has stopped printing anything.  I have tried printing pdf and Word files, and am instead directed to create a prn save file, which then cannot be opened on my computer at all after saving.  I have tried troubleshooting the printer, connecting with an ethernet cable rather than using a wireless connection, reinstalling printer drivers, and restarting my computer.  

I have also tried to find a print dialog area to uncheck the box for "print to file" and can find no such option.  

Any other ideas?  I'm at a loss and extremely frustrated at this point.

[ShlomiL]

Hi.

Click the Start button and then the gear icon and select Devices, then Printers & Scanners.

Click your printer queue once and select Manage, then click on Printer Properties.

Open the Ports tab and change the port to the correct one, either select the WSD Port or the Standard TCP/IP port from the list.

Press Apply and then print a test page within the General tab and check if that print.

If there are several possible ports, check it one by one and press Apply, see which port prints the test page.

[bazmom]

Thanks for your reply.  I switched to the LPT1 port, but it said my printer is in an error state, and would not print a test page.  I tried other ports, and got the same response.  Any other ideas?

[ShlomiL · Accepted solution]

Hi,

It should not be an LPT port.

Swipe down the top gray dashboard on the printer screen and click the WiFi icon, then locate the printer's IP address.

Within the Ports tab click Create a New port and create a new Standard TCP/IP Port.

Follow the wizard and type the printer's IP Address, then complete the wizard and try printing.

[bazmom]

OK, I don't know why I put it on the wrong port!  I have looked at so many help pages I guess I just got the wrong one in my head.

At any rate, I selected the WSD port, and it is now working.  Thanks so much!