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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
mgostan1
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Cannot print coupon from SmartSource - just blank pages

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HP 6200
Microsoft Windows 10 (64-bit)

Recently after a Windows 10 update, I am able to continue printing in Word, Excel and Adobe Acrobat PDF, but when trying to print a coupon offer from SmartSource, I just get a blank page printed. The coupon when downloaded is an ".fdf" file but prints in Adobe, yet as of recent, the printer just produces a blank page. SmartSource recommended to restart spooling, which I have and is running. This coupon is akin to a brick-style coupon where you don't see image but normally prints downloaded file/coupon. I've checked sites offering suggestions such as checking on "Print directly to the printer" instead of the spooling option that is already checked, but the direct-print option is disabled or not active when trying this method before resetting it. Flash is not blocking access either.  Any suggestions? Again, all other type of MS files and Adobe pdfs printing AOK.

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mgostan1
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Hello, product in question is HP Office Jet 8610 printer, and not using wireless connectivity. Thanks!

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Betty0610
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@mgostan1

 

Welcome to the HP Support Community.

 

Sounds an issue with that particular file and not a printer issue.

 

However, you can try these steps. Let's do a root uninstall and reinstall of the software:

 

Unplug any USB cable, if any, before doing this.

 

1.) In Windows, search for and open Programs and features

2.) Select your HP Printer

3.) Select Uninstall

4.) In Windows, search for and open Devices and printers

5.) In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose 'Delete' or 'Remove Device'

6.) Open up the run command with the "Windows key + R" key combo.

7.) Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe” and “/s”)

8.) Click on the "Drivers" tab

9.) Look for HP Printer driver. If you see it Click on it and click Remove at the bottom

10.) Select Ok

11.) Select Apply and Ok on the Print Server Properties windows

12.) Close Devices and Printers

13.)  Open up the run command with the "Windows key + R" key combo.

14.) Type c:/programdata and click Ok. Go to Hewlett Packard folder, remove any printer related folders & files.

15.) Restart the computer.

 

Once done, please download and install the software from here:

https://support.hp.com/in-en/drivers

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

 

Thanks!

 

Have a great day!


I am an HP Employee

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Betty0610
HP Support Agent
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.


I am an HP Employee

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