Cannot properly install HP Envy 4520 over WiFi

[TCismyname]

I have a HP Envy 4520 connected on my WiFi (2.4GHz), and my laptop (Windows 10) connected on the same WiFi. I have disabled the firewall on my laptop.
Yet, I cannot fully install the HP device (i.e. the printer AND the scanner functions).

First, I try the Install software from HP with the drivers. When I end up on the window Connection Options, I select "Automatic Setup".

On the next window, I select "I see the status is Connected and the signal strength" and I enter the IP address of the printer.

I end up on a window named "Unable to Find the Device".

Everything seems correct so I click "Search" and then I end up on the same page. And so on.

So I launch HP Print and Scan Doctor 5.7.2. It searches for products but then the window shows nothing, my product is not listed.

So I try installing the printer directly through the Windows function "Add a printer or scanner". It works in some way: the device is added to my list of printers and scanners, BUT only the printer function works, the scanner function does not work.

So I go back to HP Print and Scan Doctor. It now says that the "HP Envy 4520 Series" product is visible from my computer, but when I click 'Next", I get the error "Failed to communicate with your selected product".

Why the HP programs do not detect the HP printer? How do I fix this issue and install the device correctly (i.e. with the scanner function)?

Note that when I connect the printer to my computer via USB, everything works perfectly, the Driver Installer detects the device and so does HP Print and Scan Doctor.

[Dragon-Fur]

@TCismyname 

Welcome to the HP Community Forum.

Perhaps there are pieces of the software lurking (hiding) after a previous installation attempt.

Disconnect the USB cable between the printer and the computer.

Try (again) to install the printer software using Wireless.

Add the steps in the Check and Remove Section

Try / Consider...

=========================

Printer - Full Feature Software - Install

If you have not done so, consider

• HP Full Feature Software / Full Driver printer software - supports printing and scanning from the web, printing in in other software and programs (for example, Word), and provides access to the full range of Printing Preferences / Shortcuts.  The full driver adds at least two shortcuts to the Desktop:  Printer Assistant and HP Scan.  If the printer model includes built-in Fax hardware, the software supports the setup and use of the Fax driver.  No Sign-in required.

If the full driver printer software is (already) installed but not working,

• Uninstall any printer software from Control Panel > icon view > Programs and Features
• Restart the computer and sign in.

Next,

• Check (for the Printer) in Devices and Printers  > If found, Right-Click Printer and Remove -- If any changes are made, that is, you remove anything, Restart the computer and sign in.

What if?

If you are having trouble installing the software, for example, everything goes along and suddenly you see "Driver Unavailable" or similar, 

(then)

Add the steps in the Check and Remove Section when uninstalling the printer software.

Check_and_Remove_Section_4

Next,

• If using a printer USB cable between the printer and the computer, disconnect the cable before installing the printer software.

• Download and Save the Full Feature Software installation package or the Easy Start Software

Details Page - Driver - For your Printer

>>> Full Feature Software - Web Pack Installation Package - Information - Download  <<<

HP ENVY 4520 series Print and Scan Driver and Accessories 

Installation

• Open File Explorer
• Navigate to the folder in which you saved the installation file  (likely Downloads)
• Right-Click on the installation package and “Run as Administrator”
• If using a printer USB cable between the printer and the computer, connect the cable when instructed (near the end of the installation).
• After the software is installed, Restart the computer and log in

====================================

The installation of the full driver adds at least two shortcuts to the Desktop:  

Printer Assistant 

HP Scan

Example - Windows - Full Feature Software - Installed in Programs and Features

Programs_and_Features_Printer_Desktop_Icons_10

=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=

HP Printer Home Page - References and Resources

Learn about your Printer  - Solve Problems

“Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), Supplies, and more

Open

HP ENVY 4520 All-in-One Printer series 

Thank you for participating in the HP Community --

People who own, use, and support HP devices.

Click Yes to say Thank You

Question / Concern Answered, Click my Post "Accept as Solution"

[TCismyname]

It doesn't work, I still end up on the same window named "Unable to Find the Device".

[Dragon-Fur]

@TCismyname 

Try / Consider...

Treat the printer as if it is "Offline"

Windows and MacOS - Start here – Solutions are presented in the order to be completed:

HP printer is offline or not responding

Don't skip:

Reset the printer

Restart everything, including the router that controls your network

Check the router and the router logs - the router might know something about the break in connection

For example, look for mis-matched Mac Address / IP address pairs or odd log entries

Make sure the router is not running on outdated firmware - a weak, outdated, old router can impact network service

Stabilize the printer's connection to the network

Change the Printer connection type to TCP/IP

Consider assigning a static / manual IP address to the printer

Correct / Reduce wireless signal obstacles - for example, walls / cabinets / furniture, too much distance (or too little)

Dual Band Network?

If yes,

If your router supports it,

Create a separate SSID named network for each frequency

Connect the printer to the frequency / band you want it to use.

Yes, in this case, connect to your SSID named network for 2.4GHz.

What else?

Check that Windows Updates are current / installed - Restart the computer to complete any Pending updates

If you get fed up enough, 

Reload Windows - if the source of the problem is buried deep in the File System, reloading the OS will cure it.

Thank you for participating in the HP Community --

People who own, use, and support HP devices.

Click Yes to say Thank You

Question / Concern Answered, Click my Post "Accept as Solution"

[TCismyname · Accepted solution]

I finally found where the problem was coming from. Thanks to your link HP printer is offline or not responding, I realized the service Function Discovery Resource Publication was not started. When I tried starting it, I had the error 0x8007273a "Windows could not start the Function Discovery Resource Publication service". Following this link Function Discovery wont start, I booted into safe mode with networking and ran "netsh int ip reset resetlog.txt" from an elevated command prompt. I was then able to start the service Function Discovery Resource Publication. And from then, HP was able to discover my HP Envy 4520 printer over WiFi.

[Dragon-Fur]

@TCismyname 

Sure, makes sense.

No need to change the connection type.

Well done.

Sample Reference:

To Reset TCP / IP Stack in Windows 10 

Thank you for participating in the HP Community --

People who own, use, and support HP devices.

Click Yes to say Thank You

Question / Concern Answered, Click my Post "Accept as Solution"