• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
Guidelines
We have new content about printers, Click here to check it out!
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs AND MORE.
HP Recommended
HP ENVY 4520 All-in-One Printer
Microsoft Windows 10 (64-bit)

I have a HP Envy 4520 connected on my WiFi (2.4GHz), and my laptop (Windows 10) connected on the same WiFi. I have disabled the firewall on my laptop.
Yet, I cannot fully install the HP device (i.e. the printer AND the scanner functions).

 

First, I try the Install software from HP with the drivers. When I end up on the window Connection Options, I select "Automatic Setup".

1.JPG

On the next window, I select "I see the status is Connected and the signal strength" and I enter the IP address of the printer.

2.JPG

I end up on a window named "Unable to Find the Device".

3.JPG

Everything seems correct so I click "Search" and then I end up on the same page. And so on.

 

So I launch HP Print and Scan Doctor 5.7.2. It searches for products but then the window shows nothing, my product is not listed.

 

So I try installing the printer directly through the Windows function "Add a printer or scanner". It works in some way: the device is added to my list of printers and scanners, BUT only the printer function works, the scanner function does not work.

 

So I go back to HP Print and Scan Doctor. It now says that the "HP Envy 4520 Series" product is visible from my computer, but when I click 'Next", I get the error "Failed to communicate with your selected product".

4.JPG

 

Why the HP programs do not detect the HP printer? How do I fix this issue and install the device correctly (i.e. with the scanner function)?

 

Note that when I connect the printer to my computer via USB, everything works perfectly, the Driver Installer detects the device and so does HP Print and Scan Doctor.

Who Me Too'd this topic
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.