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HP Recommended
HP Officejet J3640 All-in-One
macOS 10.13 High Sierra

Hello, tried to print a SNAP shoot wshen had abouve error message: artridge Error - Refer to devise documenation to troubleshoot. 

1 REPLY 1
HP Recommended

@Tenchi1

 

Greetings and Welcome to the HP Support Community. 

 

Don't worry, I'm here to help! To better assist you - Are you using genuine HP ink? 

 

Let's try these steps -

 

1) Take out the cartridges. 
2) Unplug the power cord from the printer & wall. 
3) Wait for 30 seconds.  
4) Plug the power cord back into the printer and wall, ensure the printer is plugged into the wall & not to a surge protector. 
5) Insert the cartridges back into the printer.

 

Also, try cleaning the ink cartridges. Refer to solution# 3 and 4 from this document

 

If the issue still persists, Contact HP Support in your region for a replacement of the ink. To check the warranty on your ink supplies, refer to this document

 

Hope this helps!

 

Let me know how that goes.

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
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Have a great day ahead 🙂

Asmita
I am an HP Employee

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