Cartridge Problem message on installing new Envy 7134

[Ken-in-Cobham]

I am installing/setting up a newly purchased Envy 7134 and have come to a halt receiving message "Cartridge Problem - remove and reinstall the indicated cartridge making sure it is correctly installed". I have done this several times and cleaned the cartridge ( the one which came with the printer) but nothing seems to help. I cannot progress with the setup or register for Instant Ink so I am stuck with a new printer which doesn't work.

[TEJ1602]

@Ken-in-Cobham, Welcome to HP Support Community!

If you have already performed the steps from the document HP Printer Does not Print and Error Indicates Faulty Ink Cartridge and the issue persists, it could be a hardware failure.

Please reach out to the HP Support in your region regarding the service options for your printer/replacement ink.

Hope this helps!

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[Ken-in-Cobham]

Thanks for your reply.

I have tried everything I can to get round this problem, so incline towards thinking it is a hardware fault.

I worry that the printer has been damaged in transit, as it arrived in a large box provided by the courier company marked REPACKED and no sign of any HP packaging. Also some of the polystyrene packing was broken.

It was bought via Amazon from a third party supplier in Italy and delivered by DHL.

If it is a hardware issue, can you please tell me if there are any authorised repairers locally that I can use ?

[TEJ1602]

@Ken-in-Cobham

The support link I provided on my previous post should be of help.

If not, we shall escalate this issue to the concerned team.

Please look for a private message from me requesting additional information. Keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

Thank you for visiting the HP Support Community.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!