I am installing/setting up a newly purchased Envy 7134 and have come to a halt receiving message "Cartridge Problem - remove and reinstall the indicated cartridge making sure it is correctly installed". I have done this several times and cleaned the cartridge ( the one which came with the printer) but nothing seems to help. I cannot progress with the setup or register for Instant Ink so I am stuck with a new printer which doesn't work.
I have tried everything I can to get round this problem, so incline towards thinking it is a hardware fault.
I worry that the printer has been damaged in transit, as it arrived in a large box provided by the courier company marked REPACKED and no sign of any HP packaging. Also some of the polystyrene packing was broken.
It was bought via Amazon from a third party supplier in Italy and delivered by DHL.
If it is a hardware issue, can you please tell me if there are any authorised repairers locally that I can use ?
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