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‎11-17-2023 03:16 PM - edited ‎11-17-2023 03:18 PM

HP Recommended
Product: HP Color LaserJet Pro MFP M181fw

Hi there

 

I have a Color Laserjet Pro MFP181fw that I bought in Hong Kong. I have moved to the UK and the toner cartridges got different code from Hong Kong (HK are 204A and UK are 205A) and the printer shows "Incompatible Cartridge" after installed the 'HP genius cartridge' purchased from HP UK. This has been a very frustrating experience. I understand that the printer region code can be changed with the help of HP support. Could someone please help me change the region code on my printer?

 

Thank you very much

 

TN9439

Category:
1 ACCEPTED SOLUTION

Accepted Solutions

‎11-20-2023 04:43 AM

HP Recommended

Hi @TN9439 ,

 

Welcome to the HP Support Community.

 

I'd like to help!

 

To get the region reset, we have limited support boundaries in the support community as of now. I would request you to contact our HP Support Engineers who should be able to sort this out. 

 

For that to happen, we will give you additional instructions/information via Private Message.

 

Please check your inbox on the forums page for the private message.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

Nal_NR-
HP Community Moderator



View solution in original post

1 person found this reply helpful
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1 REPLY 1

‎11-20-2023 04:43 AM

HP Recommended

Hi @TN9439 ,

 

Welcome to the HP Support Community.

 

I'd like to help!

 

To get the region reset, we have limited support boundaries in the support community as of now. I would request you to contact our HP Support Engineers who should be able to sort this out. 

 

For that to happen, we will give you additional instructions/information via Private Message.

 

Please check your inbox on the forums page for the private message.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

Nal_NR-
HP Community Moderator



1 person found this reply helpful
Was this reply helpful? Yes No
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