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HP Recommended
Samsung Xpress M2825DM
Chrome OS

Hi everyone. I have a Samsung Chromebook running Version 79.0.3945.86 (Official Build) (64-bit) that I have been printing wirelessly to my Samsung Xpress M2825DM printer for several years with no issue. All of a sudden, every page I print has the below error. I get the same error regardless of printing wirelessly or USB. I have a Windows PC that prints to the printer with no issue.

PCL6 ERROR - sb_count != -128

POSITION : 0x1ff1 (8177)

SYSTEM : XLPGP_OL/xl_pattern

LINE : 1814

VERSION : F9.00.12 07-10-2015

ERROR CODE : 11-1315

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Some people report a solution, but does not appear to work for everyone.

https://support.google.com/chromebook/thread/25632047?hl=en

I tried various older printers by deleting and changing the printer model in the box that identifies the printer (NOT in the suggested drop down list provided by chrome) and it looks like have at least temporary success.

Did this work for you?

View solution in original post

7 REPLIES 7
HP Recommended

I'm having the same thing. the Samsung printer  ML-2955dw works fins on windows but when I print from Chromebook it gives me the error below 

PCL6 ERROR - sb_count != -128
POSITION: 0x2035 ( 8245) 
SYSTEM:  ../XLPGP_6.36.03/xl_pattern
LINE: 1181
VERSION: PCL6 6.36.03 09-27-2012
HP Recommended

I'm having the same/similar issue:

Chromebook - Chrome OS Version 79.0.3945.86 (Official Build) (64-bit)

Samsung Xpress M2880FW

 

PCL6 ERROR - sb_count != -128

POSITION : [various]

SYSTEM    : XLPGP_OL/xl_pattern

LINE           : 1817

VERSION   : PCL6 7.89 11-14-2013

ERROR CODE : 11-1315

 

HP Recommended

This one is very frustrating!! I'm continuing to troubleshoot, so posting updates. I have confirmed that this same error page prints from not just Chrome, but from other programs (apps), as well. Still hoping for a resolution!

HP Recommended

I also suddenly lost ability to print with the Samsung Xpress 2830DW. Running Chromebox Version 79.0.3945.123 (Official Build) (64-bit). It had been printing perfectly until about 2 weeks ago. It is connected via USB.

When I try to print anything it spits out a page with a very similar error message that FKUZ posted.

 

I have uninstalled and reinstalled the printer, check for Chrome updates, power cycled the printer, all with no improvement. 

All help appreciated.

HP Recommended

Still struggling here. This has caused my small business to come to a screeching halt! If/when I find a solution, I'll post here. So very frustrating!

HP Recommended

Some people report a solution, but does not appear to work for everyone.

https://support.google.com/chromebook/thread/25632047?hl=en

I tried various older printers by deleting and changing the printer model in the box that identifies the printer (NOT in the suggested drop down list provided by chrome) and it looks like have at least temporary success.

Did this work for you?

HP Recommended

Yes, yes, yes!! Thank you so much! I removed the printer and re-added it using the older model ML-2150 and it works perfectly! 

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