-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
- HP Community
- Printers
- Printer Setup, Software & Drivers
- Chromebook printing only error code 11-1315 pages to Samsung...

Create an account on the HP Community to personalize your profile and ask a question
01-08-2020 02:26 PM
Hi everyone. I have a Samsung Chromebook running Version 79.0.3945.86 (Official Build) (64-bit) that I have been printing wirelessly to my Samsung Xpress M2825DM printer for several years with no issue. All of a sudden, every page I print has the below error. I get the same error regardless of printing wirelessly or USB. I have a Windows PC that prints to the printer with no issue.
PCL6 ERROR - sb_count != -128
POSITION : 0x1ff1 (8177)
SYSTEM : XLPGP_OL/xl_pattern
LINE : 1814
VERSION : F9.00.12 07-10-2015
ERROR CODE : 11-1315
Solved! Go to Solution.
Accepted Solutions
02-06-2020 08:05 AM
Some people report a solution, but does not appear to work for everyone.
https://support.google.com/chromebook/thread/25632047?hl=en
I tried various older printers by deleting and changing the printer model in the box that identifies the printer (NOT in the suggested drop down list provided by chrome) and it looks like have at least temporary success.
Did this work for you?
01-09-2020 02:27 PM
I'm having the same thing. the Samsung printer ML-2955dw works fins on windows but when I print from Chromebook it gives me the error below
01-09-2020 09:38 PM
I'm having the same/similar issue:
Chromebook - Chrome OS Version 79.0.3945.86 (Official Build) (64-bit)
Samsung Xpress M2880FW
PCL6 ERROR - sb_count != -128
POSITION : [various]
SYSTEM : XLPGP_OL/xl_pattern
LINE : 1817
VERSION : PCL6 7.89 11-14-2013
ERROR CODE : 11-1315
01-10-2020 04:16 PM
This one is very frustrating!! I'm continuing to troubleshoot, so posting updates. I have confirmed that this same error page prints from not just Chrome, but from other programs (apps), as well. Still hoping for a resolution!
01-17-2020 11:30 AM
I also suddenly lost ability to print with the Samsung Xpress 2830DW. Running Chromebox Version 79.0.3945.123 (Official Build) (64-bit). It had been printing perfectly until about 2 weeks ago. It is connected via USB.
When I try to print anything it spits out a page with a very similar error message that FKUZ posted.
I have uninstalled and reinstalled the printer, check for Chrome updates, power cycled the printer, all with no improvement.
All help appreciated.
02-06-2020 08:05 AM
Some people report a solution, but does not appear to work for everyone.
https://support.google.com/chromebook/thread/25632047?hl=en
I tried various older printers by deleting and changing the printer model in the box that identifies the printer (NOT in the suggested drop down list provided by chrome) and it looks like have at least temporary success.
Did this work for you?