Code 0x80073CFB when installing HP Smart App

[reindogger]

I tried to reinstall my HP Smart app from the Windows store because my Officejet Pro 9015 was suddenly "offline" , but it  indicates that I already own the app and when I go to install, I receive the error code 0x80073CFB. Fortunately, i can still use the printer and scanner with the drivers downloaded directly from the HP web site, but I's rather use the HP Smart app.  

I've tried all of the steps on the Microsoft web site suggested in other posts which involve reregistering the Microsoft store and also uninstalling and reinstalling the the store app, but the problem continues. 

[Kumar0307]

@reindogger, Welcome to the HP Support Community!

I understand you are not able to reinstall the HP Smart app on the computer.

Make sure the HP Smart app is uninstalled from the computer.

Check for any pending windows updates and restart the computer.

Now, try to reinstall it from the Microsoft Store. Click here to download and know more about the app.

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

[reindogger]

Unfortunately, the HP Smart App is not in the list of installed Apps, so uninstallation is not possible.   My windows is up to date. 

[TN400]

I spent 3 days and did everything possible to fix this to no avail.

My solution - I downloaded the HP Smart app to my iPhone, and it works like a charm. Not the perfect solution, but an easy one.

Good luck!

[Kumar0307]

@reindogger

If it is not installed, then you may download the latest version from the Microsoft Store and install it and add the printer. Check if the error persists.

Let me know how it goes.

[reindogger · Accepted solution]

i did that for the 100th time, each time it said I already owned the app but still received the error code upon installation.

Today  I tried  it, and it worked! Not sure what I did different, but consider the problem resolved. Thanks! 

[TN400]

Thanks so much!   Like you, I tried again today, and it worked!

I guess MS got around to fixing it!   Now if I could just get back all the hours I used trying to resolve!  

[Kumar0307]

@reindogger, @TN400

It seems there was a bug in the app that has been fixed now and updated. Glad to know that the issue is now resolved. Feel free to contact us with any concerns related to HP products.

Happy to help!