Configuration error 080070005; laptop docs won't print; test pages do

[NJ-1]

Envy 5055 shows installation successful, test pages and all docs from the printer print fine, but documents from laptop will not print. When I try, it shows an unexpected error 0x80070005 occurred. I've tried uninstalling and reinstalling, checked my security settings, windows updates and everything I could think of, all to no avail.  I also have a HP 3052A (Series J611) that shows me the same error message. I was able to print one page yesterday after setting up the Envy 5055, but today it didn't work again.

Thanks for any help anyone may have.

[sandytechy20 · Accepted solution]

@NJ-1

Welcome to HP support community.

Did you uninstall the printer driver from root level and reinstall it?

If not, follow the below steps:

Perform root level uninstallation to remove all the printer related software's.

• In Windows, search for and open Programs and Features.
• Select your HP printer.
• Select Uninstall.
• In Windows, search for and open Devices and Printers.
• In the Devices and Printers window look for your HP Printer. If you see it listed, right-click on it and choose "Delete" or "Remove Device.”
• Open up the run command with the "Windows Key + R" key combo.
• Type printui.exe /s and click OK.
• Click on Drivers tab.
• Look for HP Printer driver. If you see it click on it and click Remove at the bottom.
• Select OK.
• Remove all instances of the same.
• Select Apply and OK on the Print Server Properties windows.
• Close Devices and Printers. 
• Restart the PC again.

Download and install printer full feature driver

Click here to download the driver.

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

[NJ-1]

Thank you, Sandy. I should have done this initially but was concerned about trying to do it without explicit instructions. I appreciate your advice.

[sandytechy20]

@NJ-1

Good to know that issue is resolved now.

Feel free to contact us in the future of you need any assistance.

Cheers