Configuration problem 0x800704c7 on Envy6100e

[Disappointed32]

Configuration problem 0x800704c7 on Envy6100e

Just hangs when trying to print, New Printer!

[Kuroi_Kenshi]

Hi @Disappointed32,

Welcome to the HP Support Community! 

Thanks for reaching out about your query regarding your printer!

We're thrilled to have the opportunity to assist you and provide a solution.

Try these steps:

Restart Devices:

• Printer: Turn off the Envy 6100e, unplug the power cord, wait for about 60 seconds, and then plug it back in and turn on the printer.
• Computer: Restart the computer to refresh the system.

Check Network Connection:

• Ensure that both the printer and the computer are connected to the same Wi-Fi network if you're using a wireless setup.
• You can also try connecting your printer via a USB cable to isolate if the issue is with the network.

Update Printer Drivers:

• Go to the HP Support page and download the latest drivers and software for your HP Envy 6100e printer.
• Install any new updates and restart your computer if necessary.

Run Windows Troubleshooter:

• Open Windows Settings > Update & Security > Troubleshoot.
• Select "Printer" and run the troubleshooter to detect and fix issues automatically.

Check for Windows Updates:

• Sometimes, missing Windows updates can cause compatibility issues. Ensure your Windows OS is up to date by going to Settings > Update & Security > Windows Update.

Remove and Re-add the Printer:

• Go to Devices and Printers on your computer.
• Right-click the HP Envy 6100e and select "Remove device."
• Add the printer again by selecting "Add a printer" and following the instructions.

Antivirus or Firewall Settings:

• Check if your antivirus or firewall settings are blocking the printer or related services. Temporarily disable any third-party antivirus software and try printing again.

I hope this helps.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

Take care and have an amazing day ahead! 🚀

Best regards,