Connected with laptop not working

[annak10]

 Printer won’t connect to my laptop even though they’re on the same WiFi network. This problem happens intermittently so I know setup was correctly established 

[Max3Aj]

@annak10, Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you. 
I understand how frustrating it can be when your HP printer intermittently fails to connect to your laptop, even though both are on the same Wi-Fi network. Since the setup works sometimes, we can rule out major configuration issues and focus on intermittent connectivity causes.

Here are some steps to help resolve the issue:

Restart Devices

• Power off your printer, laptop, and Wi-Fi router.
• Wait for 30 seconds, then power them back on in this order: router → printer → laptop.
• This helps refresh network connections and resolve temporary glitches.

Check Printer’s Network Status

• On the printer’s control panel, go to Network Settings or Wireless Settings.
• Print a Wireless Network Test Report or Network Configuration Page.
• Ensure the printer is connected to the correct Wi-Fi network and has a valid IP address.

Assign a Static IP to the Printer

Sometimes, dynamic IP changes can cause intermittent issues. Assigning a static IP can help:

1. Access your printer’s EWS (Embedded Web Server) by typing its IP address into a browser.
2. Go to Network > Wireless (802.11) > IPv4 Configuration.
3. Select Manual IP, then enter the current IP, Subnet Mask, and Default Gateway.
4. Click Apply.

Reinstall the Printer Using HP Smart

• Download the latest HP Smart app from the HP Smart website. HP Smart
• Remove the existing printer from your laptop.
• Re-add the printer using HP Smart, which ensures the latest drivers and settings are applied.

Check for Wi-Fi Interference

• Ensure the printer and laptop are within good range of the router.
• Avoid placing them near microwaves, cordless phones, or thick walls that may interfere with the signal. 

I hope this helps. 

Take care and have a good day. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Select "Yes" on the bottom left to say “Thanks” for helping! 

Max3Aj

HP Support