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‎02-10-2021 12:39 PM

HP Recommended
Product: HP deskjet D4260
Operating System: Microsoft Windows 10 (64-bit)

my 2008 HP deskjet D4260 solution center has been replace with a box with an f (for facebook) and an i (maybe for information) but it stops there and I can't get back to the Solution Center or get any further on the white f/i box. It's been this way since HP update 20.80.3.8529 on Jan 15, 2021. I know that HP no longer supports the D4260 but it was working fine prior to the update. Now I can't do any management of the printer.

3 REPLIES 3

‎02-10-2021 01:15 PM

HP Recommended

Hi,

The HP Solution Center uses Flash, and Flash end of life occurred, therefore the solution center no longer work.

 

Please check below TKB on this matter:

https://h30434.www3.hp.com/t5/Printers-Knowledge-Base/HP-Solution-Center-not-working-Adobe-Flash-Pla...

 

Shlomi



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‎02-12-2021 10:38 AM

HP Recommended

Thanks for a simple explanation. The link explains how to work around but dang, for a non-techie that's a lot of gibberish. I'll try it very carefully. Can't figure out how to give you a thumbs up but you deserve it! Now I wonder what other surprises I'm going to come on in connection with this. Come on, HP. It might also make current HP products users hesitant to buy HP again.

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‎03-05-2021 10:55 AM

HP Recommended

This was a good solution except that I can't get the Flash Player anymore. Guess it's time for a new printer.

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