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- HP Community
- Printers
- Printer Setup, Software & Drivers
- Deskjet 2540 Print and Scan functions on Windows 10

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06-10-2016 11:03 AM
I have installled, uninstalled and reinstalled the software half a dozen times now on my Windows 10 machine, but I still have no interface to scan documents.
The installation process showed a succesful install and I was able to recognize and connect to the printer. In my start menu, the new "Scan & Print" option is indeed there, as shown in the screenshot (click on the screenshot for full image size).
But when I click on the option, instead of the usual scan and print dialog, I am faced with the "Connect a new printer" and "Add more software" options (see screenshot below).
How can I get to the good old scan dialog box?
Among others, I used to have an option here to scan directly to PDF. This option is not accessible from anywhere on the machine and is something I desperately need back.
Has this been removed from the Windows 10 version? I ran a computer search for "Scan", but the only options I get are the native Windows scan (which works great for individual pictures) and this dialog box. Nothing that would allow me to scan a multi-paged document to PDF
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Accepted Solutions
06-10-2016 12:43 PM
Hi,
Thanks for using the HP forum.
Can you download and install the FULL feature printer software from HP for your operating system:
Once you have downloaded and installed the FULL feature software, you will be able to print and scan.
You would be able to scan multiple pages to a PDF. This resource will show you how:
Scanning multiple pages to a PDF document
The following resources will also be useful for your scanning needs:
Quick Guide to Scanning needs
http://h30434.www3.hp.com/t5/Scanning-Faxing-and-Copying/Quick-guide-to-your-Scanning-needs/m-p/5625...
Hope that helps.
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Question / Concern Answered, Click "Accept as Solution"
06-10-2016 12:43 PM
Hi,
Thanks for using the HP forum.
Can you download and install the FULL feature printer software from HP for your operating system:
Once you have downloaded and installed the FULL feature software, you will be able to print and scan.
You would be able to scan multiple pages to a PDF. This resource will show you how:
Scanning multiple pages to a PDF document
The following resources will also be useful for your scanning needs:
Quick Guide to Scanning needs
http://h30434.www3.hp.com/t5/Scanning-Faxing-and-Copying/Quick-guide-to-your-Scanning-needs/m-p/5625...
Hope that helps.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"
06-10-2016 08:20 PM
Hi,
You may have downloaded the basic drivers instead of the FULL feature software.
Glad to hear that your issue is resolved and all is working well now.
Have a nice day!
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"